For security reasons, unless you provide us access to your session, we will not be able to access the data related to your meeting.
To do that, you will need to do the following when creating the meeting:
- After you have added the languages and the rest of the details of your meeting, click on the Advanced Settings from the bottom left of the page.
- On the bottom of the page, right above the Save button, you will need to check the box Allow KUDO support team to access the session if needed.
- If everything is ok, and you have finished configuring the meeting, you can click on Save.
This will need to be done upon the creation of the meeting, as otherwise, you will not be able to enable this setting.