support

KUDO Help Center

Frequently Asked Questions

  • Accessing KUDO from China

    This article covers:

    China-based participants connectivity

    What is China Relay?

     

    China-based participants connectivity

    When Chinese consumers access internet sites that are located outside of China the traffic must pass through the “Great Firewall of China”. This government-run firewall inspects and blocks traffic. The net result is impaired connectivity and lower bandwidths.

    Other things that have an impact on the connectivity to KUDO:

    On the COM and EU servers the Chinese attendees' connectivity will be slower because of:

    • Using a VPN, the traffic is routed to one of the VPN servers, then to us, so the data transfer (audio, video, screen-sharing) is slower;
    • Chinese Government Firewall (without a VPN)-  one of the many issues causing slow data transfer is that it uses Deep Packet Inspection to monitor the internet, which sometimes may cause packet loss, meaning that the requested data couldn’t make it to a user’s computer, or it arrives later;
    • Distance;
    • Limited peering capacity - this is the arrangement of traffic exchange between Internet service providers (ISPs);
    • There are other factors, but these are the most important.

    If you are having constantly multiple attendees from China on the COM or EU domains, then we can enable on request the China Relay. The China Relay is not required by clients accessing from areas not subject to internet filtering, like Hong Kong. 

     

    What is 'China Relay'?

    The China Relay is basically an infrastructure that is deployed on the Chinese data centers to improve the connectivity and video bitrates of Chinese consumers who are connecting to KUDO sessions outside of China (COM, EU).

    NOTE:

    • Please note that there is a surcharge for the subscribed minutes from the China relay. 
    • Connectivity and media quality can depend on a number of factors, including the quality of the last mile, the traffic load on the ISP, and the performance of our data center.  As such connectivity and media quality can never be guaranteed.

     

     

     

     

     

  • Countries with impaired access to KUDO

    You can join a meeting from any location. If you are connecting from a corporate network, check here the security adjustments that might need to be made on the network firewall (if present). 

    KUDO is based in the US, so we follow the United States international business and commerce guidelines. This means we are restricted from operating in certain countries that are facing sanctions from the US government. At the moment these include the following countries:

    • Cuba
    • Iran
    • North Korea
    • Sudan
    • Syria

    Attempting to use our service in these countries will surface an error and prevent KUDO from working. Please refer to this list of sanctioned countries.

    The workaround for accessing KUDO from the above locations would be using a VPN. 

    If you decide to do that, then you might expect a slower performance of the system, so having a good internet connection is a must. 

  • Integration with Microsoft Teams

    Viewers and Participants can use KUDO through Microsoft Teams. This means that clients relying on Microsoft Teams have the ability to join multilingual meetings directly from the Microsoft Teams app. 

    How to install

    Limitations

     

    How to install

    Here are the steps to install KUDO into your MS Teams app:

    1. Open MS Teams and create a new Team (if you already have the Team ready, then you can skip this step.
    2. Navigate to the Apps mceclip0.png section from your left sidebar and search for KUDO Meetings
    3. Once done, open KUDO Meetings app and click on Add to a team mceclip1.png
    4. During the process on installation, you will be asked to create or select the group (Team) where this app should be installed
    5.  
    6. mceclip2.png
    7. Select the Team name and click on Set up
    8. After this step, KUDO Meetings is installed, the next step is to navigate to your Teams mceclip3.png, click on the Team that you have created, or selected to install our app, then on the top bar, below the search bar, you should see our app. mceclip4.png

     

    With that done, KUDO is ready and you can use it to connect to any conference.

    Limitations

    NOTES:

    • Screen sharing using KUDO from MS Teams is not currently supported.
    • This integration cannot be used by Interpreters. Interpreting will be done directly from KUDO.
    • If you cannot find our app on the Teams app store, then your Teams Administrator will need to unlock your access to 3rd party apps, such as KUDO. This can be done either at the Team or Organization level;

     

  • Embedding custom code to a KUDO meeting

    For the time being, our platform does not allow any external trackers, links, or any type of custom code to be embedded in a KUDO meeting. 

    Because of this, any analytics tool that would allow you to measure your campaigns, actions, or clicks are cannot be added to KUDO. 

    We do provide a reporting solution that will allow you to get an overview of the meeting after the meeting has ended. 

     

     

     

     

  • Supported languages in KUDO

    KUDO can support the below languages. However, if you would like to have a different language that does not appear on our list, please send us a message.  

     

    Supported languages

    Code Language  Type
    AFR AFRIKAANS NL
    ALB ALBANIAN NL
    AMH AMHARIC NL
    ARA ARABIC NL
    ARM ARMENIAN NL
    AZE AZERBAIJANI NL
    BAH BAHASA INDONESIA NL
    BAM BAMBARA NL
    BAQ BASQUE NL
    BCS Bosnian-Croatian-Serbian (BCS) NL
    BEL BELARUSIAN NL
    BEN BENGALI NL
    BHO BHOJPURI NL
    BOS BOSNIAN NL
    BUL BULGARIAN NL
    BUR BURMESE NL
    YUE CANTONESE (CHINESE) NL
    CAT CATALAN NL
    CEB CEBUANO NL
    CHR CHEROKEE NL
    CHI CHINESE NL
    MUS CREEK NL
    CRP CREOLE NL
    HRV CROATIAN NL
    CZE CZECH NL
    DAK DAKOTA NL
    DAN DANISH NL
    DUT DUTCH NL
    ENG ENGLISH NL
    EPO ESPERANTO NL
    EST ESTONIAN NL
    FIL FILIPINO NL
    FIN FINNISH NL
    FRE FRENCH NL
    GLG GALICIAN NL
    LGG GENERIC NL
    GEO GEORGIAN NL
    GER GERMAN NL
    GRK GREEK NL
    GRN GUARANI NL
    GUJ GUJARATI NL
    HEB HEBREW NL
    HIN HINDI NL
    HUN HUNGARIAN NL
    ICE ICELANDIC NL
    IKU INUKTITUT NL
    IND INDONESIAN NL
    GLE IRISH NL
    ITA ITALIAN NL
    JPN JAPANESE NL
    JAV JAVANESE NL
    KAN KANNADA NL
    KAS KASHMIRI NL
    KHM KHMER NL
    KIN KINYARWANDA NL
    KIR KIRGHIZ NL
    KOR KOREAN NL
    KUA KUANYAMA NL
    KUR KURDISH NL
    LAO LAO NL
    LAV LATVIAN NL
    TIB LHASA NL
    LIN LINGALA NL
    LIT LITHUANIAN NL
    LTZ LUXEMBOURGISH NL
    MKD MACEDONIAN NL
    MLT MALTESE NL
    MAY MALAY NL
    MAR MARATHI NL
    MWR MARWARI NL
    MON MONGOLIAN NL
    NAU NAURU NL
    NAV NAVAJO NL
    NEP NEPALI NL
    NOR NORWEGIAN NL
    PAN PANJABI NL
    PER PERSIAN (FARSI) NL
    POL POLISH NL
    POR PORTUGUESE NL
    PBR PORTUGUESE BR NL
    PUS PASHTO NL
    QUE QUECHUA NL
    RUM ROMANIAN NL
    ROH ROMANSH NL
    RUS RUSSIAN NL
    SCC SERBIAN NL
    SLO SLOVAK NL
    SLV SLOVENIAN NL
    SOM SOMALI NL
    SPA SPANISH NL
    SWA SWAHILI NL
    SWE SWEDISH NL
    GSW SWISS GERMAN NL
    TGL TAGALOG NL
    TAM TAMIL NL
    TET TETUM NL
    THA THAI NL
    TUR TURKISH NL
    UKR UKRAINIAN NL
    UMB UMBUNDU NL
    URD URDU NL
    UZB UZBEK NL
    VIE VIETNAMESE NL
    WEL WELSH NL
    XHO XHOSA NL
    YID YIDDISH NL
    YOR YORUBA NL
    ZHA ZHUANG NL
    ZUL ZULU NL
    ADS ADAMOROBE SIGN LANGUAGE SL
    AED ARGENTINE SIGN LANGUAGE SL
    AEN ARMENIAN SIGN LANGUAGE SL
    AFG AFGHAN SIGN LANGUAGE SL
    ASE AMERICAN SIGN LANGUAGE SL
    ASF AUSTRALIAN SIGN LANGUAGE SL
    ASP ALGERIAN SIGN LANGUAGE SL
    ASQ AUSTRIAN SIGN LANGUAGE SL
    ASW AUSTRALIAN ABORIGINES SIGN LANGUAGE SL
    BFI BRITISH SIGN LANGUAGE SL
    BFK BAN KHOR SIGN LANGUAGE SL
    BOG BAMAKO SIGN LANGUAGE SL
    BQN BULGARIAN SIGN LANGUAGE SL
    BQY BENGKALA SIGN LANGUAGE SL
    BVL BOLIVIAN SIGN LANGUAGE SL
    BZS BRAZILIAN SIGN LANGUAGE (LIBRAS) SL
    CDS CHADIAN SIGN LANGUAGE SL
    CSC CATALAN SIGN LANGUAGE SL
    CSD CHIANGMAI SIGN LANGUAGE SL
    CSE CZECH SIGN LANGUAGE SL
    CSF CUBA SIGN LANGUAGE SL
    CSG CHILEAN SIGN LANGUAGE SL
    CSL CHINESE SIGN LANGUAGE SL
    CSN COLOMBIAN SIGN LANGUAGE SL
    CSQ CROATIA SIGN LANGUAGE SL
    CSR COSTA RICAN SIGN LANGUAGE SL
    DOQ DOMINICAN SIGN LANGUAGE SL
    DSE DUTCH SIGN LANGUAGE SL
    DSL DANISH SIGN LANGUAGE SL
    ECS ECUADORIAN SIGN LANGUAGE SL
    ESL EGYPT SIGN LANGUAGE SL
    ESN SALVADORAN SIGN LANGUAGE SL
    ESO ESTONIAN SIGN LANGUAGE SL
    ETH ETHIOPIAN SIGN LANGUAGE SL
    FCS QUEBEC SIGN LANGUAGE SL
    FSE FINNISH SIGN LANGUAGE SL
    FSL FRENCH SIGN LANGUAGE SL
    FSS FINLAND-SWEDISH SIGN LANGUAGE SL
    GDS GHANDRUK SIGN LANGUAGE SL
    GSE GHANAIAN SIGN LANGUAGE SL
    GSG GERMAN SIGN LANGUAGE SL
    GSM GUATEMALAN SIGN LANGUAGE SL
    GSS GREEK SIGN LANGUAGE SL
    GUS GUINEAN SIGN LANGUAGE SL
    HAB HANOI SIGN LANGUAGE SL
    HAF HAIPHONG SIGN LANGUAGE SL
    HDS HONDURAS SIGN LANGUAGE SL
    HKS HONG KONG SIGN LANGUAGE SL
    HOS HO CHI MINH CITY SIGN LANGUAGE SL
    HPS HAWAII PIDGIN SIGN LANGUAGE SL
    HSH HUNGARIAN SIGN LANGUAGE SL
    HSL HAUSA SIGN LANGUAGE SL
    ICL ICELANDIC SIGN LANGUAGE SL
    IKS INUIT SIGN LANGUAGE SL
    ILS INTERNATIONAL SIGN LANGUAGE SL
    INL INDONESIAN SIGN LANGUAGE SL
    INS INDIAN SIGN LANGUAGE SL
    ISE ITALIAN SIGN LANGUAGE SL
    ISG IRISH SIGN LANGUAGE SL
    ISR ISRAELI SIGN LANGUAGE SL
    JCS JAMAICAN COUNTRY SIGN LANGUAGE SL
    JHS JHANKOT SIGN LANGUAGE SL
    JLS JAMAICAN SIGN LANGUAGE SL
    JOS JORDANIAN SIGN LANGUAGE SL
    JSL JAPANESE SIGN LANGUAGE SL
    JUS JUMLA SIGN LANGUAGE SL
    KGI SELANGOR SIGN LANGUAGE SL
    KVK KOREAN SIGN LANGUAGE SL
    LBS LIBYAN SIGN LANGUAGE SL
    LLS LITHUANIAN SIGN LANGUAGE SL
    LSL LATVIAN SIGN LANGUAGE SL
    LSN TIBETAN SIGN LANGUAGE SL
    LSO LAOS SIGN LANGUAGE SL
    LSP PANAMANIAN SIGN LANGUAGE SL
    LST TRINIDAD AND TOBAGO SIGN LANGUAGE SL
    LSV SIVIA SIGN LANGUAGE SL
    LSY MAURITIAN SIGN LANGUAGE SL
    LWS MALAWIAN SIGN LANGUAGE SL
    MDL MALTESE SIGN LANGUAGE SL
    MFS MEXICAN SIGN LANGUAGE SL
    MRE MARTHA'S VINEYARD SIGN LANGUAGE SL
    MSD YUCATEC MAYA SIGN LANGUAGE SL
    MSR MONGOLIAN SIGN LANGUAGE SL
    MZC MADAGASCAR SIGN LANGUAGE SL
    MZG MONASTIC SIGN LANGUAGE SL
    MZY MOZAMBICAN SIGN LANGUAGE SL
    NBS NAMIBIAN SIGN LANGUAGE SL
    NCS NICARAGUAN SIGN LANGUAGE SL
    NSI NIGERIAN SIGN LANGUAGE SL
    NSL NORWEGIAN SIGN LANGUAGE SL
    NSP NEPALESE SIGN LANGUAGE SL
    NSR MARITIME SIGN LANGUAGE SL
    NZS NEW ZEALAND SIGN LANGUAGE SL
    OKL OLD KENTISH SIGN LANGUAGE SL
    PGZ PAPUA NEW GUINEAN SIGN LANGUAGE SL
    PKS PAKISTAN SIGN LANGUAGE SL
    PRL PERUVIAN SIGN LANGUAGE SL
    PRZ PROVIDENCIA SIGN LANGUAGE SL
    PSC PERSIAN SIGN LANGUAGE (FARSI) SL
    PSD PLAINS INDIAN SIGN LANGUAGE SL
    PSG PENANG SIGN LANGUAGE SL
    PSL PUERTO RICAN SIGN LANGUAGE SL
    PSO POLISH SIGN LANGUAGE SL
    PSP PHILIPPINE SIGN LANGUAGE SL
    PSR PORTUGUESE SIGN LANGUAGE SL
    PYS PARAGUAYAN SIGN LANGUAGE SL
    RMS ROMANIAN SIGN LANGUAGE SL
    RSL RUSSIAN SIGN LANGUAGE SL
    RSM MIRIWOONG SIGN LANGUAGE SL
    SDL SAUDI ARABIAN SIGN LANGUAGE SL
    SFB FRENCH BELGIAN SIGN LANGUAGE SL
    SFS SOUTH AFRICAN SIGN LANGUAGE SL
    SGG SWISS-GERMAN SIGN LANGUAGE SL
    SGX SIERRA LEONE SIGN LANGUAGE SL
    SLF SWISS-ITALIAN SIGN LANGUAGE SL
    SLS SINGAPORE SIGN LANGUAGE SL
    SQK ALBANIAN SIGN LANGUAGE SL
    SQS SRI LANKAN SIGN LANGUAGE SL
    SSP SPANISH SIGN LANGUAGE SL
    SSR SWISS-FRENCH SIGN LANGUAGE SL
    SVK SLOVAKIAN SIGN LANGUAGE SL
    SWL SWEDISH SIGN LANGUAGE SL
    SYY AL-SAYYID BEDOUIN SIGN LANGUAGE SL
    SZS SOLOMON ISLANDS SIGN LANGUAGE SL
    TSE TUNISIAN SIGN LANGUAGE SL
    TSM TURKISH SIGN LANGUAGE SL
    TSQ THAI SIGN LANGUAGE SL
    TSS TAIWAN SIGN LANGUAGE SL
    TSY TEBUL SIGN LANGUAGE SL
    TZA TANZANIAN SIGN LANGUAGE SL
    UGN UGANDAN SIGN LANGUAGE SL
    UGY URUGUAYAN SIGN LANGUAGE SL
    UKL UKRAINIAN SIGN LANGUAGE SL
    UKS URUB√∫-KAAPOR SIGN LANGUAGE SL
    VGT FLEMISH SIGN LANGUAGE SL
    VSI MOLDOVA SIGN LANGUAGE SL
    VSL VENEZUELAN SIGN LANGUAGE SL
    VSV VALENCIAN SIGN LANGUAGE SL
    WBS WEST BENGAL SIGN LANGUAGE SL
    XKI KENYAN SIGN LANGUAGE SL
    XML MALAYSIAN SIGN LANGUAGE SL
    XMS MOROCCAN SIGN LANGUAGE SL
    YGS YOLAIU SIGN LANGUAGE SL
    YHS YAN-NHAAIU SIGN LANGUAGE SL
    YSL YUGOSLAVIAN SIGN LANGUAGE SL
    ZIB ZIMBABWE SIGN LANGUAGE SL
    ZSL ZAMBIAN SIGN LANGUAGE SL
  • Inviting people to a KUDO meeting

    Once you have created your meeting in KUDO, there are a couple of ways to invite people to it. 

    You can either invite people using the Invite links that are presented on the right side of the meeting information page:

    mceclip0.png

    or you can navigate to the Users tab, as shown below

    mceclip1.png

    and using the sidebar menu you can add people to your meeting based on the role that they will have (Participant, Interpreter, or Operator).  

    If you would like to bulk import users, we allow you to do that, as long as you import them using a CSV file. Do note that you can import only users that will have the Participant role during the meeting. This can be done by :

    • Selecting Participants from the left side-bar menu
    • Then click on Import Participants as on the screenshot below.mceclip2.png

    You can import multiple users from a CSV or Excel spreadsheet. The maximum number of users you can upload is 1000 /file. A sample file for importing users from here.

    Note: First-Name & Email fields are mandatory. Last-Name & Role fields are optional.

    With that said, this is how you can add users to your scheduled meeting. 

     

     

     

     

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