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KUDO Help Center

Troubleshooting

  • My camera/microphone is not working (OS settings)

    Make sure you allow camera access on the site you want to use. You can allow all sites to use your camera, or just the specific site you’re on.  Learn here about site permissions.

    For:

    Windows users

    Mac users

     

    Windows Users

    1. Right-click on the loudspeaker icon at your Windows menu bar and select Recording devices or Sounds (depending on the Windows version you have installed)
    2. mceclip0.png
    3. On the Playback and Recording tabs, right-click on the microphone you're using and select Set as Default Device and Set as Default Communication Device. Then on the Recording Tab right click on the device and select Properties.
    4. mceclip1.png
    5. Click on the Levels tab and adjust the microphone sensitivity to a level between 75-100. Click OK, close the Sound window, and go back to KUDO in Chrome.
    6. mceclip2.png
    7. To check if Chrome is aware of your microphone selection, click on the black camera icon that appears on the address bar (upper right-hand corner) and make sure they are listed on the corresponding field. You can click on Manage and select a different microphone through the browser settings.
    8. mceclip3.png
    9. Reload your browser to make sure that the settings are updated.

    Mac users

    1.  Click on the loudspeaker icon at the menu bar and select Sound Preferences. If you can’t see the icon, click on the Apple icon at the menu bar and select System Preferences, then select Sound from the list.  
    2. mceclip4.png
    3. On the Output tab, select the headset you are using from the list
    4. mceclip5.png
    5. On the Input tab, select the headset you are using from the list and adjust the microphone volume to a higher level with the Input volume slider.Close the Sound window, and go back to KUDO in Chrome. Adjusting Audio Settings.
    6. mceclip6.png
    7. To check if Chrome is aware of your microphone selection, click on the black camera icon that appears on the address bar (upper right-hand corner) and make sure they are listed on the corresponding field. You can click on Manage and select a different microphone through the browser settings.
    8. To check if Chrome is aware of your microphone selection, click on the black camera icon that appears on the address bar (upper right-hand corner) and make sure they are listed on the corresponding field. You can click on Manage and select a different microphone through the browser settings.
    9. mceclip7.png
    10. Reload your browser tab to make sure the settings are updated.

     

     

     

     

     

     

     

  • My camera/microphone is not working, what can I do?

    You can use your camera and microphone for sites in Chrome. In order to hear and be heard, you will need to allow Chrome/Firefox/Edge. To use your hardware. 

    Steps to allow the use of camera and microphone:

    1. Open Chrome Chrome.
    2. Go to live.kudoway.com , live.kudoway.eu or  china.kudoway.com (accessing the meeting will redirect you to the right domain, so if you are not sure, just access the meeting link). If you are just testing your connection, you will need to access:
      1. https://live.kudoway.com/test  or 
      2. https://live.kudoway.eu/test
    3. When prompted, choose Allow.
      • Allowed sites: Sites can start to record when you're on the site. If you're using a different Chrome tab or a different app, a site can't start recording.
      • Blocked sites: Some sites won't work if you block them. For example, you won't be able to join a KUDO video conference.

    If you are not been prompted to allow your camera/microphone to be used,  it's most likely that you have previously not allowed them to be used on KUDO. 

    A quick fix for that is to click on the padlock icon from the URL bar, mceclip1.png 

    once done, the below screen will appear. Make sure that your Camera and Microphone are set to Allow like on the screenshot below.

     

    mceclip0.png

     

    For the Firefox browser, make sure to check this link,  where there is a similar tutorial.  If everything is ok, and the camera/microphone is still not working, make sure to check your OS settings as explained here.

  • Is KUDO compatible with all browsers?

    The short answer is yes, with all three major browsers.

    We wanted KUDO to be as much off-the-shelf solution as possible. We certainly did not want you to download plugins or executable files onto your computer to use KUDO

    KUDO relies on a technology called WebRTC (short for web real-time communications). It allows for web-based bi-directional, high-traffic communication. No plugins, no sweat. The catch is that not every browser is WebRTC-compatible. And that's why you need to be on the latest version of  Google ChromeFirefox, or Edge

    Microsoft unveils new Edge browser logo that no longer looks like ...

     

    Close all other applications apart from your browser, and keep as few tabs open as possible, for the best experience.

     

     

     

     

  • How do I access KUDO through a Firewall?

    Unless you are using a dedicated server (PaaS), where each server has its own IP address, the following domain names will need to be whitelisted:   

    NOTE:

    Unless you are specifically informed that you are using KUDO on Paas, then you are using the SaaS variant.

    DOMAINS

    PORTS

    • Open the UDP ports 1025 – 65535 ( for the best experience), this has a great impact on the quality of the session;
    • Open the TCP port 443
    • Open UDP Port 3478  (If you are using KUDO on a dedicated server [PaaS], then this can be blocked and enforced TCP instead of UDP).
    • Make sure to open the UDP port 3478 for inbound and outbound traffic for:

    HTTPS CERTIFICATE VERIFICATION

     

     

  • May I open other apps while I am listening to a conference through the KUDO app?

    Yes, you can open other apps or tabs while listening to a conference on the KUDO app. 

    Since our platform operates using the browser or an app (iOS and Android), you can check other tabs and navigate the web as you wish. 

    Please note though, that if you do not meet the internet connection or computer requirements, this will affect your end-user experience while using KUDO. 

    So in this case, you are limited only by the PC specifications and internet speed.