KUDO Help Center

For Interpreters

  • KUDO Interpreter Marketplace for Zoom - FAQ for Interpreters

    How do I create a profile on KUDO Interpreter Marketplace?

    If you are already an interpreter on KUDO Interpreter Marketplace for KUDO Meetings, the only thing you will need to do is be available for the Zoom meetings and accept them when you get the invites. If you have never been added to KUDO Interpreter Marketplace, you will first have to attend our weekly webinar for Interpreters. You can sign up here. Once completed, KUDO will send you all the information to complete the Interpreter’s Journey and attend mock meetings to gain experience. After this process, you will be able to ask for the KUDO Pro status.

    How is KUDO Interpreter Marketplace working?

    Marketplace on Zoom is working the exact same way as the current KUDO Interpreter Marketplace does: once the client has created their meeting and selected the languages needed, their request will be sent to KUDO and a reviewer will be able to check it and pair interpreters. Then, interpreters will receive a notification that they will have to accept. Once this process is done, the client will see the initials of the interpreters booked for the meeting.

    Can interpreters contact the meeting organizer if they have questions?

    There is no way to have direct contact with the meeting host.

    How am I paid?

    Once the meeting is over, go to your interpreter interface on Marketplace and click on ‘assignment complete’. The amount of your mission will be credited to your wallet on Marketplace. To transfer it to your bank account, you will have to select ‘make a withdrawal’. You will receive the payment within two weeks.

    If the client cancels the meeting, what happens?

    If the client cancels the meeting more than 48 hours before, there are no additional fees. If it is between 48 and 24 hours before, they will be charged 50% of the total amount. If it is less than 2 hours before, they need to pay 100% of the total amount.

    You will receive a notification if the client cancels the meeting.

    If the meeting lasts more than one hour, can I choose the interpreter I’ll be paired with?

    The system itself is not going to choose the interpreter, but the reviewer can choose the interpreter you will be paired with as long as the reviewer knows who will be working together.

     

  • What is KUDO Interpreter Marketplace?

    KUDO Marketplace is a new service that automates the booking of interpreters with 24/7 access to thousands of KUDO Pro interpreters in real-time with instant booking confirmations.

  • Are interpreters accountable for technical glitches and connection drops?

    Interpreters are expected to comply with a rigorous set of technical specs, but their responsibility ends there.

  • How fair are the rates paid to interpreters?

    In the remuneration of interpreters, the following applies:

    • one same rate is paid to all interpreters on a team
    • rates match or exceed the going rate in most markets
    • separate meetings are paid separately

    Fair and clear fees paid for overtime and cancellations.

  • Are interpreters paid per hour?

    Interpreters are paid according to the following rate structure:

    Hourly rate: 

    For meetings lasting 1 hour or less

    Half-day rate: 

    For meetings between 1h and 3 h

    Full-day rate: 

    For meetings between 3h and 6h

  • Who chooses the interpreters for a meeting?

    KMP will choose the interpreters automatically for meetings scheduled for the next 2 to 12 hours.

    For any other meetings, KUDO reviewers will vet the selection and make any necessary adjustments

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For Clients

  • KUDO Interpreter Marketplace - FAQ for Clients

    What is KUDO Marketplace?
    This is KUDO’s groundbreaking new platform that automates the booking of interpreters with 24/7 access to thousands of KUDO Pro interpreters in real-time with instant booking confirmations.  

    Who can access KUDO Marketplace?
    KUDO clients can book professional interpreters through KUDO Marketplace for multilingual meetings hosted on KUDO.  

    What is the KUDO Marketplace process for clients?

    1. Schedule your KUDO meeting and select which languages you will need. 
    2. Click on the “Book Interpreters” button and enter the details of your booking. 
    3. KUDO Marketplace will automatically find and book interpreters based on language, subject matter expertise, and availability. 
    4. Upload and share preparation materials with interpreters. 
    5. Host your multilingual meeting on KUDO. 

    Click here to check out how to book interpreters & best practices to use KUDO Marketplace.

    Why do I need to upload materials?  
    Sharing preparation materials with the interpreters helps them to best prepare for the specific subject matter discussed in the meeting. This step is key to ensuring quality and accurate simultaneous interpretation during your meetings. 

    How can I upload materials?
    Once your booking request is completed, you can click on the button “Add preparation materials securely and exclusively for interpreters”, directly from the confirmation page. This will prompt you to a secure page to upload files and add links for the interpreters. 

    What are the materials I can upload? 

    You are invited to upload any material that can be helpful for the interpreters to prepare for the meeting: presentation slides, glossary, support/working documents discussed during the meeting, list of the speakers, event agenda, recording of previous similar meetings, etc. Drafts and unpolished presentations are more than welcome. KUDO Marketplace accepts files in the following format: pdf, word, ppt, excel, png, jpeg, jpg, gif, mp4, mp3. 

    Can I upload materials if I don’t have them ready when I am booking interpreters? If so, how?Preparation materials can be uploaded any time before the meeting starts. To do so: 

    1. Go back to your KUDO client account and click on the KUDO meeting. 
    2. Click on the “Users” tab, then click on the “Interpreters” section. 
    3. Click on the “Add preparation materials securely and exclusively for interpreters” button. 

    Note: uploading preparation materials under the “Documents” tab does not reach the interpreters! 

    How can I make sure interpreters are qualified? 
    All interpreters in KUDO Marketplace are KUDO Pro interpreters. All KUDO Pro interpreters have been vetted by KUDO and have: 

    • KUDO Certified status (attesting to one’s proficiency in the platform)   
    • A minimum of 1 (one) successful meeting or supervised training session as an interpreter on KUDO 
    • Recent CV providing proof of conference interpreting experience and a minimum of two professional references 
    • Full compliance with KUDO's connectivity and technical requirements 

    What languages are supported? 
    200+ spoken and sign languages. 

    What if the interpreter doesn’t show up? 
    KUDO Marketplace is designed for full redundancy. The system will automatically engage a different interpreter if the one originally scheduled for the meeting does not acknowledge the prompt to join or isn’t available. KUDO reviewers monitor the service 24x7 and will be notified instantly should an interpreter need to be replaced.    

    Can I meet my interpreters prior to the session? 
    Interpreters will sign into the meeting at least 15 minutes prior to the scheduled start of the session. From this point forth they will be available for soundchecks and reachable by chat messages on KUDO.   

    Will I be able to see the interpreters' details prior to the meeting?
    Yes, once the interpreter accepts an assignment you will be able to see their first name, last initial, years of experience, and language expertise. You will also see whether they have a signed NDA on file.

    What if I need an interpreter for only a portion of my meeting?
    As you are scheduling your meeting on KUDO Marketplace you can input the exact duration for which you will need interpretation under ''Click here if you only need interpreters for a portion of the meeting”. This can be less than your meeting duration. You will only be charged for the interpretation time. 

    What if the meeting is canceled?  Will I get a refund? 
    As a client, you are the only one with the power to cancel the meeting. According to the KUDO Marketplace cancellation policy, if your cancellation notice is over 72 hours in advance of the meeting, then there is no penalty. If it is between 24 hours and 72 hours 50% of the price is charged. If it is less than 24 hours in advance of the meeting, 100% of the price is charged. 

    How do I cancel the interpretation service?
    To cancel the entire KUDO meeting, you can click on “Cancel Meeting” on the meeting editing page. This will prevent participants from joining the session and will also notify all the interpreters of the cancellation. Please see KUDO Marketplace cancellation policy above.
    If you want to cancel only one of several specific languages of the meeting, please reach out to our Language Services team at ls@kudoway.com to inform KUDO of the changes 

    What if I’m not happy with the quality of an interpreter? 
    Given the careful selection of interpreters in KUDO Marketplace, it is unlikely that you will experience any major quality issues. That said, clients have direct and real-time access to Client Success Representatives who will acknowledge their needs and propose the best possible solution on a case-by-case basis. If warranted, a replacement can be arranged and carried out swiftly.   

    Can I rate interpreters? 
    KUDO Marketplace does not allow clients to rate the interpreters after a meeting. However, clients can reach out to their designated Client Success Representative to provide feedback and suggestions on the solution and the interpreters.  

    What if my meeting extends beyond the proposed schedule? 
    The KUDO platform allows a 1-hour grace period after the scheduled end time. However, the interpreters are only booked for the interpretation time entered during the booking request. An occasional overrun of 10-15 mins can be easily accommodated for most meetings. Clients will then be charged overtime fees.

    Who chooses the interpreters for a meeting?
    KUDO Marketplace will choose the interpreters automatically for meetings scheduled within 2 to 12 hours before the meeting start time. For any other meetings, KUDO reviewers will vet the selection and make any necessary adjustments.

    Who are the KUDO reviewers?
    KUDO Reviewers are in-house project managers (who are also conference interpreters) working under the supervision of a former United Nations Chief Interpreter.

    Can I bring one of my interpreters and use KUDO to book the other 2 interpreters?
    KUDO Marketplace only allows the booking of KUDO Pro interpreters.

    How fast can I book interpreters for my meetings?
    KUDO Marketplace allows you to book interpreters as early as two (2) hours from the meeting start time.

    How much time in advance should I book interpreters?
    The sooner, the best! The more lead time you give the KUDO reviewers to put together the interpreters’ team, the more flexibility they will have in picking the right resources. You can book the interpreters as soon as the KUDO meeting is created and until 2 hours before it starts.

    If I have a series of meetings, can I get the same group of interpreters? 
    KUDO Marketplace does not identify the interpreters you had previously worked with. However, and unless you had an unsuccessful experience with previous interpreters, the KUDO reviewers will always do their best to reconduct the same team of interpreters for your meetings, upon interpreters’ availability.

    What happens if the meeting date/time or languages change, and interpreters are already booked?
    Please bear in mind that changes in meetings are not reflected or automatically communicated to the interpreters. If changes need to be made to a meeting, (no later than 72 hours before the meeting – please see KUDO Marketplace cancellation policy), please reach out to our Language Services team at ls@kudoway.com to inform KUDO of the changes.

    Is sign language interpretation eligible for booking on Marketplace?
    Yes, sign language is supported on KUDO Marketplace.

    Where are the interpreters?
    KUDO Pro interpreters are based all over the globe and can support meetings happening in all time zones. Interpreters join remotely. KUDO carefully reviews and vets all the interpreters’ IT environment, equipment, and setup to make sure they comply with a rigorous set of technical requirements. 

  • Starting language interpretation in a Zoom meeting/webinar

    Starting language interpretation in a Zoom meeting/webinar
    (only the meeting host can do this)

    1. As a best practice, we strongly advise entering the meeting 15 min prior to the start time to soundcheck the interpreter(s). The interpreters are advised to do the same.
    2. Once you have started your meeting or webinar, and the interpreters have joined, click on the Interpretation icon located at the bottom of the screen.
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    3. For the interpreters listed, select the language combination you want to assign to each interpreter.
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    4. After clicking "Start, the interpreters will are successfully assigned to a language channel.
    5. Attendees will now be able to click the "Interpretation" icon at the bottom of the screen and select a language channel. 

      The icon will only show as an option after the host has started the interpretation. The host can also click on Manage Language Interpretation to make changes to the interpretation settings during a session.
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    Note: Language interpretation cannot be initiated or managed when using the Zoom mobile app. Participants joining from the Zoom mobile app can only listen to interpretation audio channels and view interpreted text.

    BEST PRACTICES:

    • As mentioned, we strongly advise entering the meeting 15 min prior to the start time to soundcheck the interpreter(s). The interpreters are advised to do the same.
    • We strongly encourage speakers and participants to wear a headset, or use an external USB mic, so that the interpreter can hear them clearly.

    • Speakers and participants are asked to speak slow and avoid interrupting others as that ensures better quality of interpretation.

    • Update your Zoom regularly. Zoom makes many updates that we are not aware of so to be safe please always make sure you have it updated before joining the meeting/webinar.

    • The interpretation feature does not work in breakout sessions, so always have the people that need language support in the main room when splitting them in groups.

    • Remember that technical issues happen especially in virtual meetings. We must be patient and kind. If you see that something is wrong with interpretation, please ask for a quick break and communicate with the staff support or the technician assigned to the meeting.

  • How to Book KUDO Interpreters and Create Multilingual Meetings on Zoom

    1. Start here to book KUDO interpreters for your Zoom meeting.

     

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    2. Select the languages you need to be interpreted during your meeting.

    Eligible languages: Arabic, Chinese, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese

    Once you fill out the meeting languages and click on the continue button you will be taken to a sign-up page, to create an account, or log in. 

    3. You will be asked to verify your email address. Check your email from sender support@kudoway.com, then click Confirm email. 

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    4. Once your email is confirmed you can log in.

    5. After logging in you will be directed to fill out your meeting details

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    • Date: The date text will adjust to your IP's location. The next calendar day will be pre-selected. The current day can be chosen if the user clicks and selects the current day. The date in the past is not clickable.
    • Time: The time zone defaults to the user's browser time zone. By selecting a time that is any time before 2 hours, you will get an error message saying the “Start time must be at least 2 hours from now”. 
    • Duration of your meeting: You can select 1 hour, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours from the + -, meetings can be supported up to six hours in length. By clicking + after 6 hours, you will see the following message: “Need to book a longer meeting? Contact us”. Field is not editable; you cannot type in numbers. This means you will need to be contacted by the KUDO sales team to organize your meeting.
    • Zoom Account Type: Select if you have a Zoom Basic/Pro Account or if you have a Zoom Business Account.

    6. You will then confirm your languages, choose one of the listed subject matters listed below, and give any further information about your meeting.

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    • Animals / Veterinary,  
    • Art / Culture  
    • Automotive  
    • Banking / Finance  
    • Business / Trade  
    • Community Service  
    • Engineering  
    • Entertainment  
    • Farming / Agriculture  
    • Fashion / Apparel  
    • Food / Beverages  
    • Gaming  
    • Government / Diplomacy  
    • Healthcare  
    • Human Rights / Activism  
    • IT / Technology  
    • Immigration  
    • Insurance  
    • Intergovernmental   
    • Internet / e-Commerce  
    • Legal / Litigation  
    • Linguistics  
    • Marketing / Sales  
    • Medical / Dentistry  
    • Military / Conflict  
    • Mining  
    • Non-Governmental  
    • Oil / Gas  
    • Patent  
    • Philosophy / Religion  
    • Psychology / Mental Health  
    • Science  
    • Security / Cybersecurity  
    • Social Sciences  
    • Sports  
    • Telecommunications  
    • Travel 

    Note: We strongly advise you to fill in the "Description" field, so that the interpreters are better prepared for the meetings' agenda.

     

    7. If you have selected the "Zoom Business Account", you will then be asked to authorize KUDO to access your Zoom data. Text explaining how your Zoom data will be accessed will pop up. Those who have selected the "Zoom Basic" will skip this step.

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    8. You will then be taken to the payment page, where you will be able to view your meeting details and enter your payment information. If you are a returning user and have KUDO credits, your credits will be used, and you will not be charged if you have sufficient credits.

     
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    9. After paying, you will be directed to the meeting confirmation screen.
    You can view your specific meeting details and learn what to expect during the meeting. You can also add your meeting directly to your Outlook or Google calendar by clicking the corresponding links below.

    Screen_Shot_2022-07-26_at_10.25.35.png10. Once you click on view your meetings, they will be taken to the meeting details page which will show that the meeting is now booked. 

    At any time before the meeting, you can upload preparation materials (files and or links) that will be shared directly with the interpreter by clicking on the upload button on the right side of the screen.

     

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    11. Once a KUDO interpreter accepts your meeting, you will receive an e-mail and see the status of the interpreter and the meeting details page.

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     12. When the time of the meeting comes, click “Start meeting” to begin a Zoom meeting directly from that page.

    As a best practice when working with interpreters, we advise opening and entering the meeting 15 min prior to soundcheck the interpreter(s), they will be notified to do the same.

    As the meeting host, you will need to assign the interpreters to the corresponding languages. For more details on how to start the Zoom meeting with interpretation click here.

     

     

     

     

     

     

  • Troubleshooting: Book Interpreters with KUDO Installation

    There are a few scenarios that can cause the "You cannot authorise the app error." Continue reading to find your scenario and the steps to install the app.

    Scenario 1. "An account admin is required to install this type of app. Please contact your account admin or IT administrator to install this app."

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    To fix it: Have your admin install the App for you, or have your admin give you the "Marketplace" permission, located here: https://zoom.us/role.Untitled_design__2_.png

    Scenario 2. "This app cannot be installed outside of the developer's account. Please contact the application developer to get support with installing this application."

    1.png

    To fix it: To share apps outside of your (the developer's) account, you must publish the app to the Zoom App Marketplace. If you are looking to test your app externally before publishing it, you can request a publishable url. If you are looking to have your app be installed externally, but limit who can install it, read here.

    Scenario 3. "You cannot install the app because you don't have the required permissions. Please contact your IT administrator for permission and try again."

    Untitled_design__6__copy.png

    To fix it: Have your admin install the App for you, or have your admin give you the respective permission to match the scope you set for the app. You can see which permission you need by visiting: https://marketplace.zoom.us/apphelp/{AppIDFromUrlHere}

    Untitled_design__3_.png

    Have your admin go to https://zoom.us/role and give you the respective permission:

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    Once you have been granted the respective permission, sign out and back into your Zoom account. You should see a checkmark instead of an X for the permission you were missing.

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    You should now be able to install the app.

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  • KUDO Marketplace: How to + Best Practices Guide

    Scheduling a Meeting

    Proceed with scheduling your meeting as normal, but don’t forget: 

    a. Start time (i.e., when the platform will open for all users) 

    b. Please remember to leave a buffer period of between 15 and 60 minutes.  

    i. For first-time KUDO meeting attendees, we recommend allocating at least 30 minutes (up to one hour) of preparation time for speakers 

    ii. For the interpreters’ sound check, depending on the number of interpreters and languages as well as the operator's level of experience, this period may be reduced to 15 minutes (at minimum). 

    1. For example, a one-hour meeting with one interpreter, leave 15 minutes for a sound check; for a one-hour meeting with two interpreters, leave 30. 

    iii. If there is no KUDO operator at the meeting, the sound check is carried out by your own operator, via the messaging tab. 

    c. To enable or disable any additional features, click on “Advanced Settings” before saving your meeting, Press Save. Time to book your interpreters!  

     

    Book Interpreters Button

    Located in the Information Tab - Left Side, under Review your settings. 

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    The "Book Interpreters" button can be found in the “Information” tab on the left-hand side of the interface, under “Review Your Settings.” 

     

    Book interpreters Dialog Box 

    a. Under Date/Time, please click Click here if you only need interpreters for a portion of the meeting to select the specific timeframe during which interpretation is needed This prevents unnecessary additional interpreter-hours being deducted from your bundle. 

    i. Start Time: Select the interpretation start time 

    ii. End Time: Select the interpretation end time 

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    iii. NOTES: 

    1. KUDO interpreters will join your meeting, at no extra cost, during the preparation period. This time allows you and your participants to test your devices – along with the interpreters’ – and make sure everyone’s audio is tested before the meeting formally starts. 

    2. Interpreters can only work alone for a maximum duration of one hour. If you foresee your meeting lasting longer than one hour, please make sure to take that into account when setting the end time and allow the system to book two interpreters

    b. Subject matter:  

    i. Please select the most appropriate subject matter to enable the system to connect you with the most suitable interpreters. 

    c. Tags:

    i. Please include as many tags as needed. Specific tags such as “Budget Review Meeting” will help interpreters understand the content of your meetings.  

    d. Click “Complete booking. 

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    Preparation Materials for Interpreters

    Please don’t forget to add preparation materials under the “Interpreters” section of the “Users” tab After completing your booking, you will be prompted to:  

    a. Click: + Add preparation materials securely and exclusively for interpreters 

    b. Click Add 

    c. Drag and drop your files into the dialog box or click "Upload" and browse for your files 

    d. Click Save.  

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    Meet Your Interpreters

    Upon the system’s confirmation of your request, the name(s) of your allocated interpreter(s) will display next to “Meet Your Interpreters. 


    Editing Meetings 

    Please bear in mind that changes in meetings are not reflected or automatically communicated to the interpreters. 

    If changes need to be made to a meeting (no later than three days before the meetingplease see Cancellation Policy below), we recommend cancelling the meeting and rebooking it.

    If changes need to be made less than three days in advance, please reach out to our Language Services team at ls@kudoway.com so that they can help you communicate with the interpreters.  

     

    Cancelling meetings

    • Cancellations within 24 hours will be charged in full.  
    • Cancellations received with less than three days’ notice will result in a 50% refund. 
    • Cancellations received with three days’ notice or more will incur no charges at all.

     

  • How to sign up and install Zoom integration for KUDO Marketplace - Existing Clients

    How ToExisting Client Login

     1. Click on Login from KUDO Marketplace homepage

        (https://marketplace.kudoway.eu/client)

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    2. Enter email address and password

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    3. Click on “Allow KUDO to Authorize to Zoom” (If not previously authorized) 

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    4. Sign in to Zoom (if not already signed in) 

                a. Ensure Zoom Account is configured for Language Interpretation  

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    5. Allow KUDO to Authorize to Zoom (if not previously authorized) 

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    6. User is Authorized 

    Booking an Interpreter for an existing Zoom meeting   

    1. Choose from the List of Existing Zoom Meetings to Book an Interpreter 

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    2. Add Language Combination  

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    3. Choose from eligible dropdown  

             a. KUDO supports the 9 default languages that Zoom supports 

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    4. Select dropdown under Booked Via 

             a. Choose either "KUDO" or "In-house"

                         i. Booked via “KUDO” allows the user to book an interpreter from

                            KUDO Marketplace 

                         ii. Booked via “In-house” allows the user to add their own interpreter

                            email address          

    1. User must add “KUDO” interpreters in order to confirm booking for “In-house” interpreters  
    2. Once user adds > 1 language combinations with Booked via “KUDO,” then the user is allowed to add “In-house” and confirm booking 
    3. Use can add In-house interpreters by clicking on the vertical ellipsis. Upon click, an additional row will be added in the same language combination 
    4. User can remove In-house interpreters by clicking on the vertical ellipsis.  Upon click, the selected row will be removed  

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    5. User clicks on Confirm booking once done adding language combinations 

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    6. Review details and confirm booking  

              a. Meeting time and cost details shown to the user 

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    7. Meeting successfully booked 

            a. Meeting status changes to Booked 

            b. Booked via “KUDO” shows status “BOOKED” 

            c. Booked via “In-house” shows first initial of interpreter email address 

                       i. Upon hover, email address is shown  

            d. Add to Calendar dropdown is shown to the user 

            e. Join Meeting dropdown is shown to the user  

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    8. Interpreter Details Dropdown 

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         a. Upload Preparation materials  

                    i. Add links or Files  

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       b. Meet your interpreters  

                i. Once a Booked via “KUDO” interpreter accepts the assignment, the user can

                   click on “Meet your interpreters” 

                       1. Interpreter first name, last initial, languages booked, KUDO status,

                           experience, and NDA on file will show 

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    1. Easily sync your Zoom meeting and meeting information with KUDO with one click  

    2. Choose the meeting for which you would like interpretation.  

    3. Define language combination(s) and add the details of your meeting.  

    What is shown in Zoom? 

    1. Meeting is automatically sync’d on the Zoom side 

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    2. Zoom meeting is updated to include language combination and interpreter name and email address 

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    Scheduling a new meeting and booking an interpreter

    1. Click on “Create multilingual meeting” 

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    2. Fill in required fields to create a new meeting 

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    3. Review Details and Confirm Booking  

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    Uninstallation Instructions

    The following instructions will cancel all pending (future) interpreter bookings associated with your account that you’ve created  

    1. Login to your Zoom Account and navigate to the Zoom App Marketplace. 
    2. Click Manage > Installed Apps or search for the Book Interpreters with KUDO app. 
    3. Click the Book Interpreters with KUDO app. 
    4. Click Uninstall. 

     

     

     

     

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