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KUDO Help Center

For Interpreters

  • FAQ | KUDO Marketplace for Zoom - Interpreters

    For interpreters

    How do I create a profile on Marketplace?

    If you are already an interpreter on Marketplace for KUDO Core, the only thing you will need to do is be available for the Zoom meetings and accept them when you get the invites. If you have never been added to Marketplace, you will first have to attend our weekly webinar for Interpreters. You can sign up here. Once completed, KUDO will send you all the information to complete the Interpreter’s Journey and attend mock sessions to gain experience. After this process, you will be able to ask for the KUDO Pro status.

    How is Marketplace working?

    Marketplace on Zoom is working the exact same way as the current KUDO Marketplace does: once the client has created their meeting and selected the languages needed, their request will be sent to KUDO and a reviewer will be able to check it and pair interpreters. Then, interpreters will receive a notification that they will have to accept. Once this process is done, the client will see the initials of the interpreters booked for the meeting.

    Can interpreters contact the meeting organizer if they have questions?

    There is no way to have direct contact with the meeting host.

    How am I paid?

    Once the meeting is over, go to your interpreter interface on Marketplace and click on ‘assignment complete’. The amount of your mission will be credited to your wallet on Marketplace. To transfer it to your bank account, you will have to select ‘make a withdrawal’. You will receive the payment within two weeks.

    If the client cancels the meeting, what happens?

    If the client cancels the meeting more than 48 hours before, there are no additional fees. If it is between 48 and 24 hours before, they will be charged 50% of the total amount. If it is less than 2 hours before, they need to pay 100% of the total amount.

    You will receive a notification if the client cancels the meeting.

    If the meeting lasts more than one hour, can I choose the interpreter I’ll be paired with?

    The system itself is not going to choose the interpreter, but the reviewer can choose the interpreter you will be paired with as long as the reviewer knows who will be working together.

     

  • What is KUDO Marketplace (KMP)?

    KMP is platform to instantly book quality conference interpreters for meetings.

  • Are interpreters accountable for technical glitches and connection drops?

    Interpreters are expected to comply with a rigorous set of technical specs, but their responsibility ends there.

  • Is KUDO Marketplace an attempt to ‘uberize’ the interpreting profession?

    Absolutely not. It is a managed marketplace for the booking of professional conference interpreters for a fast-growing and new type of use case – short online multilingual meetings lasting only two hours, on average.

    KUDO Marketplace empowers interpreters by giving them 24/7 visibility to clients worldwide.

  • Were interpreters considered in the creation of this system?

    KUDO Marketplace was designed by interpreters, with interpreters, for interpreters.

    One of KUDO’s co-founders is a former Chief Interpreter. And a group of carefully chosen interpreters were also consulted with during the design of KUDO Marketplace.

  • How fair are the rates paid to interpreters?

    In the remuneration of interpreters, the following applies:

    • one same rate is paid to all interpreters on a team
    • rates match or exceed the going rate in most markets
    • separate meetings are paid separately

    Fair and clear fees paid for overtime and cancellations.

See all 16 articles

For Clients

  • How to sign up and install Zoom integration for KUDO Marketplace - Existing Clients

    How ToExisting Client Login

     1. Click on Login from KUDO Marketplace homepage

        (https://marketplace.kudoway.eu/client)

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    2. Enter email address and password

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    3. Click on “Allow KUDO to Authorize to Zoom” (If not previously authorized) 

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    4. Sign in to Zoom (if not already signed in) 

                a. Ensure Zoom Account is configured for Language Interpretation  

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    5. Allow KUDO to Authorize to Zoom (if not previously authorized) 

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    6. User is Authorized 

    Booking an Interpreter for an existing Zoom meeting   

    1. Choose from the List of Existing Zoom Meetings to Book an Interpreter 

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    2. Add Language Combination  

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    3. Choose from eligible dropdown  

             a. KUDO supports the 9 default languages that Zoom supports 

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    4. Select dropdown under Booked Via 

             a. Choose either "KUDO" or "In-house"

                         i. Booked via “KUDO” allows the user to book an interpreter from

                            KUDO Marketplace 

                         ii. Booked via “In-house” allows the user to add their own interpreter

                            email address          

    1. User must add “KUDO” interpreters in order to confirm booking for “In-house” interpreters  
    2. Once user adds > 1 language combinations with Booked via “KUDO,” then the user is allowed to add “In-house” and confirm booking 
    3. Use can add In-house interpreters by clicking on the vertical ellipsis. Upon click, an additional row will be added in the same language combination 
    4. User can remove In-house interpreters by clicking on the vertical ellipsis.  Upon click, the selected row will be removed  

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    5. User clicks on Confirm booking once done adding language combinations 

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    6. Review details and confirm booking  

              a. Meeting time and cost details shown to the user 

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    7. Meeting successfully booked 

            a. Meeting status changes to Booked 

            b. Booked via “KUDO” shows status “BOOKED” 

            c. Booked via “In-house” shows first initial of interpreter email address 

                       i. Upon hover, email address is shown  

            d. Add to Calendar dropdown is shown to the user 

            e. Join Meeting dropdown is shown to the user  

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    8. Interpreter Details Dropdown 

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         a. Upload Preparation materials  

                    i. Add links or Files  

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       b. Meet your interpreters  

                i. Once a Booked via “KUDO” interpreter accepts the assignment, the user can

                   click on “Meet your interpreters” 

                       1. Interpreter first name, last initial, languages booked, KUDO status,

                           experience, and NDA on file will show 

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    1. Easily sync your Zoom meeting and meeting information with KUDO with one click  

    2. Choose the meeting for which you would like interpretation.  

    3. Define language combination(s) and add the details of your meeting.  

    What is shown in Zoom? 

    1. Meeting is automatically sync’d on the Zoom side 

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    2. Zoom meeting is updated to include language combination and interpreter name and email address 

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    Scheduling a new meeting and booking an interpreter

    1. Click on “Create multilingual meeting” 

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    2. Fill in required fields to create a new meeting 

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    3. Review Details and Confirm Booking  

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    Uninstallation Instructions

    The following instructions will cancel all pending (future) interpreter bookings associated with your account that you’ve created  

    1. Login to your Zoom Account and navigate to the Zoom App Marketplace. 
    2. Click Manage > Installed Apps or search for the Book Interpreters with KUDO app. 
    3. Click the Book Interpreters with KUDO app. 
    4. Click Uninstall. 

     

     

     

     

  • Zoom Configuration

    Zoom Configuration  

    • To use Language Interpretation on Zoom, the user must have Business, Education, or Enterprise Account.  Zoom Basis and Zoom Pro are not supported with the language interpretation feature 
    • Zoom user must have language interpretation enabled within their account settings < Language Interpretation  
    • Language Interpretation does not work with personal meeting ID’s 
    • Enable Language Interpretation for an individual meeting is optional 
        • If the user books an interpreter through KUDO, KUDO will automatically enable language interpretation for that particular meeting
    • Uninstallation
        • Login to your Zoom Account and navigate to the Zoom App Marketplace. 
        • Click Manage > Installed Apps or search for the XYZ app. 
        • Click the Book Interpreters with KUDO app. 
        • Click Uninstall.  
  • KUDO Configuration

    KUDO Configuration 

    • Recurring meeting with a fixed time and recurring meetings without a fixed time are not eligible to book interpreters  
    • KUDO will support the nine default languages when booking interpreters 
            • Spanish 
            • Chinese 
            • Japanese 
            • German 
            • French 
            • Russian 
            • Portuguese  
            • Korean 
            • English 
    • Custom languages will not be supported when booking interpreters through KUDO 
    • Cancellation policies do apply when cancelling meetings on Zoom within 48 hours of when the meeting is set to occur 
  • FAQ | KUDO Marketplace for Zoom - Clients

    For clients

    Who can use Marketplace for a Zoom meeting?

    A client having at least a Zoom Business, Education or Enterprise account will have access to the multilingual option/language interpretation.

    How can I enable interpretation on Zoom?

    On your account, click on the following titles: Personal > Settings > Language Interpretation to activate or disable interpretation.

    How can I add Marketplace to Zoom?

    Go in your Zoom App Marketplace and search for KUDO. You will have access to all of the app information, and you will be able to install it. To access Marketplace and book a KUDO Pro Interpreter, you will need to log in or create an account.

    Marketplace is a website application, not a desktop application.

    Do I need to always open both Zoom and Marketplace?

    You will need to have Zoom open only for the first time you are accessing KUDO Marketplace. You will need to be connected to Zoom on the same device as MKP. If not, MKP will open a window and ask you to log into Zoom, only for the first time. Then, you can use MKP on another device, and it will automatically sync with the Zoom account.

    Zoom meetings are ingested in Marketplace.

    How do I know if I have an account?

    If it is the first time you are trying to use Marketplace and log into it, you will have to create an account. If you’re not sure to know if you have already used it, or if you are trying to log in with the right email address, you can type in the email address and supposed password. If ‘Incorrect username or password’ appears, you can click on ‘reset password’. If you do not receive an email in your mail inbox, it means you do not own an account yet. If you do, it means you simply forgot your password and you can now proceed to create a new one.

    I’m already using the KUDO platform for my meetings; do I have an account on Marketplace to install it on Zoom?

    If you are already a KUDO client, there will be a new set of credentials to join this platform. In MKP, we can create a client and add them using another email address other than the one they are using for KUDO Core. The client will receive an email from KUDO, and will be able to log in and change their password.

    I’ve never used KUDO before, can I still use Marketplace on Zoom?

    Yes, you can. If you are a new user, you will have to fill out a form that will be sent to KUDO. Once your request has been reviewed, you will receive an email from support@kudoway.com inviting you to confirm your email. Once on the Marketplace platform, you will have to click on ‘Forgot password’ for your first connection. This will allow you to set your password.

    Do I need to create a meeting on KUDO and copy/paste a link in Zoom to link the interpreters to the meeting?

    KUDO Core and KUDO Marketplace are two distinct products that can work without the other. To find interpreters on Marketplace, you’ll need to read Question 2 and Answer 2 above.

    Can I mix my own interpreters with interpreters found on Marketplace?

    When creating a meeting on Zoom, you can click the last box to ‘Enable language interpretation’. Zoom allows you to manually add interpreters using their email addresses. When doing so, you can also select their language combination.

    On Marketplace, once you have created a meeting, you can start booking interpreters. A dropdown menu will appear and you will have to choose between ‘KUDO’ or ‘In-house’ interpreters. By clicking ‘In-house’, you will be able to put your interpreter’s email address. If you select ‘KUDO’, your request will be sent and a KUDO interpreter will be booked.

    How long before a meeting can I book interpreters?

    Interpreters can be booked until two hours before a meeting starts.

    How long before a meeting can I cancel it without being charged for interpreters?

    You can cancel a meeting without any cost until 48 hours before it starts. If you cancel it between 48 hours and 24 hours before, you will be charged 50% of the total amount. If you cancel the meeting 24 hours or less before the meeting starts, you will be charged 100% of the total amount.

    Where and how do I know who will be interpreting the meeting?

    Once a KUDO Reviewer has validated your request and assigned an interpreter to your meeting, you will see their initials (for example: JS for John Smith) in the category ‘Interpreters’ of the selected meeting.

    How can I get more information about the interpreter who was booked?

    If you click on 'Interpreter Details’ and ‘Meet your Interpreters’ within this category, you will have access to the interpreter’s information such as:

    • Surname and first letter of last name
    • KUDO Pro Status
    • Years of experience
    • NDA

    Can I choose the interpreters that will be assigned to the meeting if I’m used to working with someone?

    If you are booking interpreters using Marketplace, you will not be able to choose who will be assigned to the meeting.

    How do I communicate with interpreters?

    There is not a chat option to communicate with interpreters. The only thing you can do is send them materials to prepare for the meeting, which you can do through the Marketplace website.

    How can I send documents to interpreters?

    Once an interpreter has been booked and assigned to your meeting, you will be able to send them documents by going into your Marketplace account. Select the meeting and click on ‘Interpreter Details’. You will be able to add preparation materials for interpreters here.

    What type of documents can I add and send to the interpreters? What are the limitations?

    You can share files and links with a maximum of 10 megabytes by uploading documents.

    How many languages are covered on Marketplace?

    We can add up to 20 languages in Zoom, but Marketplace currently covers nine languages: English, Spanish, French, Chinese, German, Japanese, Russian, Korean. English will always be the source language.

    Is sign language supported?

    Sign languages are currently not available on Marketplace.

    How do I pay interpreters?

    When you begin using Marketplace, you will have to charge your wallet. Every time you book an interpreter, the amount will be deducted from this wallet. Everything happens on Marketplace.

    Once interpreters are booked on Marketplace, do I need to manually add them in my Zoom meeting details?

    In order to use Marketplace and book interpreters, you need to allow Marketplace to access your Zoom meetings information, which means that your Zoom meeting information will automatically be updated in your Zoom interface. The booked interpreters’ email address and language combinations will appear both in Marketplace and Zoom.

    Can I directly create a meeting on Marketplace? Will it be automatically created on Zoom too?

    Yes, you can create a meeting on Zoom, and then use Marketplace. Everything on Marketplace will automatically sync with Zoom.

  • How to sign up and install Zoom integration for KUDO Marketplace - New Clients

    New Client Sign Up

    1. Click on Book Interpreters with KUDO from the Zoom App store

    2. Fill out lead form on KUDO

    3. Email confirmation sent from support@kudoway.com

     

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    4. Click on “Forgot password?”

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    5. Enter email address and click Send reset instructions

    6. Copy verification code from email

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    7. Paste verification code

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    8. Enter email and password then log in.

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    9. Click on “Allow KUDO to Authorize to Zoom”

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    10. Sign in to Zoom

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    11. Allow KUDO to Authorize to Zoom

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    Booking an Interpreter for an existing Zoom meeting

    1. Choose from the List of Existing Zoom Meetings to Book an Interpreter

     

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    2. Add Language Combination

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    3. Choose from eligible dropdown

    a. KUDO supports the 9 default languages that Zoom supports

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    4. Select dropdown under Booked Via and choose either “KUDO” or “In-house”

    a. Booked via “KUDO” allows the user to book an interpreter from KUDO Marketplace

    b. Booked via “In-house” allows the user to add their own interpreter email address

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    c. You must add “KUDO” interpreters in order to confirm booking for “In-house” interpreters. Once at least 1 language combination with Booked via KUDO, then you will be allowed to add “In-house” and confirm booking. 

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    d. Add In-house interpreters by clicking on the vertical ellipsis. After clicking, an additional row will be added in the same language combination. You can remove In-house interpreters by clicking on the vertical ellipsis and then selecting the row to be removed.

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    5. Click on Confirm booking once adding language combinations is complete.

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    6. Review details and confirm booking. Meeting time and cost details are now displayed.

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    7. After a meeting is successfully booked, a few things will change: 

    a. Meeting status changes to Booked and meetings booked via KUDO shows green status as BOOKED.

    b. Booked via “In-house” shows first initial of interpreter email address. Upon hover, email address is shown.

    c. Add to Calendar and Join Meeting dropdowns are displayed

     

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    8. Interpreter Details Dropdown

    a. To upload preparation materials, click +Add preparation materials securely and exclusively for interpreters then add links or files.

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    b. Meet your interpreters

    Once a Booked via “KUDO” interpreter accepts the assignment, the user can click on “Meet your interpreters”. Interpreter first name, last initial, languages booked, KUDO status, experience, and NDA on file will show. 

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    9. Easily sync your Zoom meeting and meeting information with KUDO with one click 

    10. Choose the meeting for which you would like interpretation. 

    11. Define language combination(s) and add the details of your meeting. 

     

    Scheduling a new meeting and booking an interpreter

    1. Click on Create multilingual meeting

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    2. Fill in required fields to create a new meeting

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    3. Review Details and Confirm Booking

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    Uninstall Zoom for KUDO Marketplace

    The following instructions will cancel all pending (future) interpreter bookings associated with your account that you’ve created. 

    1. Login to your Zoom Account and navigate to the Zoom App Marketplace. 
    2. Click Manage > Installed Apps or search for the Book Interpreters with KUDO app. 
    3. Click the Book Interpreters with KUDO app. 
    4. Click Uninstall
  • Who are the reviewers?

    In-house project managers (who are also interpreters) working under the supervision of a former Chief Interpreter.

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