Knowledge Base

Get Started with KUDO Meeting

  • How to use the chat feature on KUDO Meeting

    In this article, we will outline how to use the chat during your KUDO meeting and how to download the chat history.

     

    Sending Messages during KUDO meetings

    On the right side-bar menu of the KUDO Meeting interface, find the "Messages" button.

     

    Participants have access to 3 messaging tabs:

    1. Participants tab: chat with all the meeting attendees.
    2. Technical Support tab: chat with the meeting operator to raise an issue or request assistance. This chat is also visible to all the meeting attendees.
    3. Private tab: send direct private messages to participants. A search bar allows looking for a specific username. The private chat is only visible to the 2 participants interacting with it.
    messages-window-pax.png

     

    The meeting host(s) and operators have an extra tab called “Interpreters” to communicate directly with the interpreters.
    messages-window-alt.png

     

    If you join the meeting as a "viewer" you will not have access to the chat.

     

    Downloading Chat History

    Downloading the chat history can be useful to identify topics or questions participants brought up, any technical support issue that needs to be addressed.

    Only the Participants, Techincal Support, and Interpreters chats can be accessed and downloaded during or after the meeting.

     

    During the Meeting:

    The meeting host(s) and operator can download the chat history during the meeting by clicking on "Download message history" from the "Messages" button of the interface.

    download-chat.png

     

    After the Meeting:

    To download the chat history after the meeting:

    1. Log in to your KUDO Client  Account
    2. Click on the "Previous" tab
    3. Click on the meeting of your choice
    donwload-chat-select-meeting.png

     

    1. Click on the "Messages" tab
    2. Download the chat history from the desired channel.
    download-chat-select-channel.png

     

    The chat history will be downloaded as a CSV file. The file will have a role column indicating if the message came from a participant, interpreter, or operator. For hybrid meetings, the file also distinguishes on-site and online participants.

     

     

    Important notes

    • The chat feature is not translated. The messages appear in the language used by the writer. However, special characters (e.g. Chinese, Arabic, Russian) are supported. Also, interpreters do not have visibility on the "Participants" chat. For a message to be interpreted, a participant must read it out loud for interpreters to provide live interpretation.
    • The "Participants" chat cannot be moderated. All messages posted in this tab are visible to all meeting attendees.
    • Attendees joining the meeting as "viewers" (with a specific viewer link) do not have access to the chat feature.
    • The chat feature can be disabled be the meeting organizer when scheduling the meeting. If so, only the meeting host(s) and operator will have access to the chat feature. Participants will not have any "Message" button on their interface.
  • How to schedule a meeting on KUDO Meeting

    In this article, we will go through the steps to schedule a meeting on the KUDO Meeting solution.

     

    1. Log into your KUDO Client Account*

    Click on "Schedule a Meeting" on the top right-hand side.

    schedule_start.png

    * via the US-based server: https://live.kudoway.com
    * via the Europe-based server: https://live.kudoway.eu
    * via the Asia-based server: https://asia.kudoway.com
    * via the Canada-based server: https://live.kudoway.ca

     

    2. Add the meeting information:

    • Meeting title: which will be visible on the top of the KUDO Meeting screen as wellas on the invite emails
    • Description: will be visible on the invite emails and the meeting joining page.
    • Time zone
    • Start time and end time: make sure to add buffer time before (for preparation, soundcheck) and after (in case the meeting goes longer) the actual meeting time,
    • Languages: make sure to add all the languages that will be spoken during the meeting (including the original / source language)
    • Preparation time: depending on your subscription plan, you may have the option to set a preparation time for the meeting. The preparation time is to allow interpreters, operators, but also any key participant (host, speakers, organizers, etc.) to join in advance for soundcheck, tests, and alignment before the rest of the audience joins. The preparation time is visible on the meeting joining page and all invite emails so that all participants know at what time they are expected to join based on their role.
    mceclip0.png

     

    3. Advanced Settings:

    Click on "Advanced Settings" to configure the following:

    • Meeting type: choose between Small and Large meetings. This will optimize the platform for multilingual interactions versus one-to-many presentations. A Large meeting is necessary to use KUDO streaming features.
    • Meeting logo: add a logo that will be displayed on the meeting joining page, and in the meeting room for a couple of seconds when participants join.
    • Speaker Mode: choose between 'Open mic' and 'Request to speak' modes.
      • Open mic mode: all participants are visible on screen and allowed to speak at any time. This mode is limited to 20 participants.
      • Request to speak mode: only the host(s) are visible on screen at all time. The other participants must request to speak and be approved by the meeting host or operator in order to use their mic and camera. This mode can accommodate a large number of participants. However, a maximum of 20 participants can be on screen with microphone and camera accessible at once.
    • Hand raise: participants already on screen can raise their hands to visually indicate they would like to speak.
    • Recording: (optional feature available at a fee) allows the host(s) and operator to record the meeting in all its languages. The recording audio-video files (mp4) will be available to download from your client account right after the meeting. Recording files are only stored on KUDO for 30 days.
      • ‘Automatic recording’ can also be enabled. This feature will start the recording automatically as soon as the KUDO meeting is live, without the need for a host or an operator to start it manually. If you have set preparation time,KUDO will not automatically record this portion of the meeting.
    • Captioning: (optional feature available at a fee) enables multilingual captioning live during the meeting. Captioning is currently available in the 11 languages* below.
      • English, French, Dutch, Spanish, Italian, Turkish, Portuguese, Chinese, Russian, Arabicand Japanese.
    • Hybrid Meeting: (optional feature available at a fee) enables on-site participants to access a tailored meeting interface for a smoother experience. This feature also enables ‘KUDO Audio Manager’ to integrate KUDO Meeting into your on-site conference system and interpretation booths.
    • PIN Protection: turn on this feature to automatically generate a PIN code for the meeting. Participants will be requested to enter the PIN code in order to join the meeting.
    • Host: add the email addresses of your meeting’s host(s). You can assign up to 2 hosts per meeting. Hosts join as participants and benefit from additional features(accept/deny requests to speak from participants, control mics and cameras, manage polls, chat with interpreters, upload documents, manage the waiting room, start/end recording, end the meeting, etc.).
    • Mobile Settings: if you expect participants to join from the KUDO mobile app, configure the settings for them. You can choose to remove the camera access, and/or to turn off the meeting video for them.
    • Invite Method: choose between the Add Users / Invite Links and Added Users Only methods.
      • Add Users / Invite Links method: you can invite the participants by adding them as users to the KUDO meeting, or by simply sharing the participant link with them.
      • Added Users Only method: participants must be added as users to the meeting. They will receive an automated email to create an account on KUDO and set an individual password. They will be prompted to enter their email and individual password in order to join the meeting.
    • KUDO Support: allow KUDO to access the meeting information for statistics and post-meeting support.
    advanced-settings.png

     

    4. Click on “Save” to confirm the meeting creation.

     

    5. Check your meeting details.

    • After creating your meeting, you are directed to your meeting’s details page. You can “Edit Meeting" any time prior to the meeting to change the above settings (note that a couple of them cannot be edited). You can also "Cancel Meeting" anytime.
    • The meeting status is “Scheduled” until it starts. You can manually "Start Meeting" before its scheduled time if needed.
    • On the right, you will find all the meetings links:
      • Participant link: for participants and host(s). Host(s) will be assigned to their role when entering their email address to log in. All participants using this link will have the chance to request to speak, chat, participate in polling, download documents, etc.
      • Interpreter link: one unique link for all interpreters and all languages. The interpreters have the chance to configure their languages once they log in.
      • Operator link: for the KUDO operator or your internal technician. The operator has access to all the host features and rights but does not have a microphone or camera.
      • Viewer link: for the passive audience. Participants using this link can only follow the meeting in their preferred language, without any interaction possible.
    mceclip2.png

     

    6. Book interpreters

    To book interpreters from KUDO's Interpreter Marketplace follow these instructions.

User Guide

General FAQs

  • KUDO Apps Mobile / Tablet

    KUDO Mobile Apps are available in both iOS and Android. If you do not have access to Google Play Store, you can download the latest Android App directly from the below link. 

     

    playstore.png                         appstore.png

     

    Android Mirror (Asia/China)

     

  • Screen sharing on Mac

    If you are running macOS Catalina or a later version, you must grant access to the Screen Recording Permission in order to share your screen during a KUDO call.

     

    How to enable screen sharing for KUDO

     

    1. When you first join a KUDO meeting on macOS, you’ll be asked to enable the Screen Recording permission for your browser.

     

    This can also be done manually from the Apple menu  > System Preferences, click Security & Privacy.

    2. Select the Privacy tab, then Screen Recording;

    3. Select the tickbox next to the browser you use to allow it to record your screen.

     

    4. In order for the changes to take effect, you will need to quit the selected browser.

    5. Open your browser and rejoin your video call. You should be able to screen share.

     

     

     

     

     

     

     

     

  • Supported languages in KUDO

    KUDO can support the below languages. However, if you would like to have a different language that does not appear on our list, please send us a message.  

     

    Supported languages

    Code Language  Type
    AFR AFRIKAANS NL
    ALB ALBANIAN NL
    AMH AMHARIC NL
    ARA ARABIC NL
    ARM ARMENIAN NL
    AZE AZERBAIJANI NL
    BAH BAHASA INDONESIA NL
    BAM BAMBARA NL
    BAQ BASQUE NL
    BCS Bosnian-Croatian-Serbian (BCS) NL
    BEL BELARUSIAN NL
    BEN BENGALI NL
    BHO BHOJPURI NL
    BOS BOSNIAN NL
    BUL BULGARIAN NL
    BUR BURMESE NL
    YUE CANTONESE (CHINESE) NL
    CAT CATALAN NL
    CEB CEBUANO NL
    CHR CHEROKEE NL
    CHI CHINESE NL
    MUS CREEK NL
    CRP CREOLE NL
    HRV CROATIAN NL
    CZE CZECH NL
    DAK DAKOTA NL
    DAN DANISH NL
    DUT DUTCH NL
    ENG ENGLISH NL
    EPO ESPERANTO NL
    EST ESTONIAN NL
    FIL FILIPINO NL
    FIN FINNISH NL
    FRE FRENCH NL
    GLG GALICIAN NL
    LGG GENERIC NL
    GEO GEORGIAN NL
    GER GERMAN NL
    GRK GREEK NL
    GRN GUARANI NL
    GUJ GUJARATI NL
    HEB HEBREW NL
    HIN HINDI NL
    HUN HUNGARIAN NL
    ICE ICELANDIC NL
    IKU INUKTITUT NL
    IND INDONESIAN NL
    GLE IRISH NL
    ITA ITALIAN NL
    JPN JAPANESE NL
    JAV JAVANESE NL
    KAN KANNADA NL
    KAS KASHMIRI NL
    KHM KHMER NL
    KIN KINYARWANDA NL
    KIR KIRGHIZ NL
    KOR KOREAN NL
    KUA KUANYAMA NL
    KUR KURDISH NL
    LAO LAO NL
    LAV LATVIAN NL
    TIB LHASA NL
    LIN LINGALA NL
    LIT LITHUANIAN NL
    LTZ LUXEMBOURGISH NL
    MKD MACEDONIAN NL
    MLT MALTESE NL
    MAY MALAY NL
    MAR MARATHI NL
    MWR MARWARI NL
    MON MONGOLIAN NL
    NAU NAURU NL
    NAV NAVAJO NL
    NEP NEPALI NL
    NOR NORWEGIAN NL
    PAN PANJABI NL
    PER PERSIAN (FARSI) NL
    POL POLISH NL
    POR PORTUGUESE NL
    PBR PORTUGUESE BR NL
    PUS PASHTO NL
    QUE QUECHUA NL
    RUM ROMANIAN NL
    ROH ROMANSH NL
    RUS RUSSIAN NL
    SCC SERBIAN NL
    SLO SLOVAK NL
    SLV SLOVENIAN NL
    SOM SOMALI NL
    SPA SPANISH NL
    SWA SWAHILI NL
    SWE SWEDISH NL
    GSW SWISS GERMAN NL
    TGL TAGALOG NL
    TAM TAMIL NL
    TET TETUM NL
    THA THAI NL
    TUR TURKISH NL
    UKR UKRAINIAN NL
    UMB UMBUNDU NL
    URD URDU NL
    UZB UZBEK NL
    VIE VIETNAMESE NL
    WEL WELSH NL
    XHO XHOSA NL
    YID YIDDISH NL
    YOR YORUBA NL
    ZHA ZHUANG NL
    ZUL ZULU NL
    CNR MONTENEGRIN NL
    PRS DARI NL
    CHP DENE NL
    DIV Dhivehi NL
    HAU Hausa NL
    HMN Hmong NL
    KAR Karen NL
    KAZ Kazakh NL
    YMM Mai-Mai NL
    MOH Mohawk NL
    MLD Moldovan NL
    OJI Ojibwe NL
    ORM Oromo NL
    ROM Romany NL
    RUN Rundi NL
    SN Sinhalese NL
    TEL Telegu NL
    ADS ADAMOROBE SIGN LANGUAGE SL
    AED ARGENTINE SIGN LANGUAGE SL
    AEN ARMENIAN SIGN LANGUAGE SL
    AFG AFGHAN SIGN LANGUAGE SL
    ASE AMERICAN SIGN LANGUAGE SL
    ASF AUSTRALIAN SIGN LANGUAGE SL
    ASP ALGERIAN SIGN LANGUAGE SL
    ASQ AUSTRIAN SIGN LANGUAGE SL
    ASW AUSTRALIAN ABORIGINES SIGN LANGUAGE SL
    BFI BRITISH SIGN LANGUAGE SL
    BFK BAN KHOR SIGN LANGUAGE SL
    BOG BAMAKO SIGN LANGUAGE SL
    BQN BULGARIAN SIGN LANGUAGE SL
    BQY BENGKALA SIGN LANGUAGE SL
    BVL BOLIVIAN SIGN LANGUAGE SL
    BZS BRAZILIAN SIGN LANGUAGE (LIBRAS) SL
    CDS CHADIAN SIGN LANGUAGE SL
    CSC CATALAN SIGN LANGUAGE SL
    CSD CHIANGMAI SIGN LANGUAGE SL
    CSE CZECH SIGN LANGUAGE SL
    CSF CUBA SIGN LANGUAGE SL
    CSG CHILEAN SIGN LANGUAGE SL
    CSL CHINESE SIGN LANGUAGE SL
    CSN COLOMBIAN SIGN LANGUAGE SL
    CSQ CROATIA SIGN LANGUAGE SL
    CSR COSTA RICAN SIGN LANGUAGE SL
    DOQ DOMINICAN SIGN LANGUAGE SL
    DSE DUTCH SIGN LANGUAGE SL
    DSL DANISH SIGN LANGUAGE SL
    ECS ECUADORIAN SIGN LANGUAGE SL
    ESL EGYPT SIGN LANGUAGE SL
    ESN SALVADORAN SIGN LANGUAGE SL
    ESO ESTONIAN SIGN LANGUAGE SL
    ETH ETHIOPIAN SIGN LANGUAGE SL
    FCS QUEBEC SIGN LANGUAGE SL
    FSE FINNISH SIGN LANGUAGE SL
    FSL FRENCH SIGN LANGUAGE SL
    FSS FINLAND-SWEDISH SIGN LANGUAGE SL
    GDS GHANDRUK SIGN LANGUAGE SL
    GSE GHANAIAN SIGN LANGUAGE SL
    GSG GERMAN SIGN LANGUAGE SL
    GSM GUATEMALAN SIGN LANGUAGE SL
    GSS GREEK SIGN LANGUAGE SL
    GUS GUINEAN SIGN LANGUAGE SL
    HAB HANOI SIGN LANGUAGE SL
    HAF HAIPHONG SIGN LANGUAGE SL
    HDS HONDURAS SIGN LANGUAGE SL
    HKS HONG KONG SIGN LANGUAGE SL
    HOS HO CHI MINH CITY SIGN LANGUAGE SL
    HPS HAWAII PIDGIN SIGN LANGUAGE SL
    HSH HUNGARIAN SIGN LANGUAGE SL
    HSL HAUSA SIGN LANGUAGE SL
    ICL ICELANDIC SIGN LANGUAGE SL
    IKS INUIT SIGN LANGUAGE SL
    ILS INTERNATIONAL SIGN LANGUAGE SL
    INL INDONESIAN SIGN LANGUAGE SL
    INS INDIAN SIGN LANGUAGE SL
    ISE ITALIAN SIGN LANGUAGE SL
    ISG IRISH SIGN LANGUAGE SL
    ISR ISRAELI SIGN LANGUAGE SL
    JCS JAMAICAN COUNTRY SIGN LANGUAGE SL
    JHS JHANKOT SIGN LANGUAGE SL
    JLS JAMAICAN SIGN LANGUAGE SL
    JOS JORDANIAN SIGN LANGUAGE SL
    JSL JAPANESE SIGN LANGUAGE SL
    JUS JUMLA SIGN LANGUAGE SL
    KGI SELANGOR SIGN LANGUAGE SL
    KVK KOREAN SIGN LANGUAGE SL
    LBS LIBYAN SIGN LANGUAGE SL
    LLS LITHUANIAN SIGN LANGUAGE SL
    LSL LATVIAN SIGN LANGUAGE SL
    LSN TIBETAN SIGN LANGUAGE SL
    LSO LAOS SIGN LANGUAGE SL
    LSP PANAMANIAN SIGN LANGUAGE SL
    LST TRINIDAD AND TOBAGO SIGN LANGUAGE SL
    LSV SIVIA SIGN LANGUAGE SL
    LSY MAURITIAN SIGN LANGUAGE SL
    LWS MALAWIAN SIGN LANGUAGE SL
    MDL MALTESE SIGN LANGUAGE SL
    MFS MEXICAN SIGN LANGUAGE SL
    MRE MARTHA'S VINEYARD SIGN LANGUAGE SL
    MSD YUCATEC MAYA SIGN LANGUAGE SL
    MSR MONGOLIAN SIGN LANGUAGE SL
    MZC MADAGASCAR SIGN LANGUAGE SL
    MZG MONASTIC SIGN LANGUAGE SL
    MZY MOZAMBICAN SIGN LANGUAGE SL
    NBS NAMIBIAN SIGN LANGUAGE SL
    NCS NICARAGUAN SIGN LANGUAGE SL
    NSI NIGERIAN SIGN LANGUAGE SL
    NSL NORWEGIAN SIGN LANGUAGE SL
    NSP NEPALESE SIGN LANGUAGE SL
    NSR MARITIME SIGN LANGUAGE SL
    NZS NEW ZEALAND SIGN LANGUAGE SL
    OKL OLD KENTISH SIGN LANGUAGE SL
    PGZ PAPUA NEW GUINEAN SIGN LANGUAGE SL
    PKS PAKISTAN SIGN LANGUAGE SL
    PRL PERUVIAN SIGN LANGUAGE SL
    PRZ PROVIDENCIA SIGN LANGUAGE SL
    PSC PERSIAN SIGN LANGUAGE (FARSI) SL
    PSD PLAINS INDIAN SIGN LANGUAGE SL
    PSG PENANG SIGN LANGUAGE SL
    PSL PUERTO RICAN SIGN LANGUAGE SL
    PSO POLISH SIGN LANGUAGE SL
    PSP PHILIPPINE SIGN LANGUAGE SL
    PSR PORTUGUESE SIGN LANGUAGE SL
    PYS PARAGUAYAN SIGN LANGUAGE SL
    RMS ROMANIAN SIGN LANGUAGE SL
    RSL RUSSIAN SIGN LANGUAGE SL
    RSM MIRIWOONG SIGN LANGUAGE SL
    SDL SAUDI ARABIAN SIGN LANGUAGE SL
    SFB FRENCH BELGIAN SIGN LANGUAGE SL
    SFS SOUTH AFRICAN SIGN LANGUAGE SL
    SGG SWISS-GERMAN SIGN LANGUAGE SL
    SGX SIERRA LEONE SIGN LANGUAGE SL
    SLF SWISS-ITALIAN SIGN LANGUAGE SL
    SLS SINGAPORE SIGN LANGUAGE SL
    SQK ALBANIAN SIGN LANGUAGE SL
    SQS SRI LANKAN SIGN LANGUAGE SL
    SSP SPANISH SIGN LANGUAGE SL
    SSR SWISS-FRENCH SIGN LANGUAGE SL
    SVK SLOVAKIAN SIGN LANGUAGE SL
    SWL SWEDISH SIGN LANGUAGE SL
    SYY AL-SAYYID BEDOUIN SIGN LANGUAGE SL
    SZS SOLOMON ISLANDS SIGN LANGUAGE SL
    TSE TUNISIAN SIGN LANGUAGE SL
    TSM TURKISH SIGN LANGUAGE SL
    TSQ THAI SIGN LANGUAGE SL
    TSS TAIWAN SIGN LANGUAGE SL
    TSY TEBUL SIGN LANGUAGE SL
    TZA TANZANIAN SIGN LANGUAGE SL
    UGN UGANDAN SIGN LANGUAGE SL
    UGY URUGUAYAN SIGN LANGUAGE SL
    UKL UKRAINIAN SIGN LANGUAGE SL
    UKS URUB√∫-KAAPOR SIGN LANGUAGE SL
    VGT FLEMISH SIGN LANGUAGE SL
    VSI MOLDOVA SIGN LANGUAGE SL
    VSL VENEZUELAN SIGN LANGUAGE SL
    VSV VALENCIAN SIGN LANGUAGE SL
    WBS WEST BENGAL SIGN LANGUAGE SL
    XKI KENYAN SIGN LANGUAGE SL
    XML MALAYSIAN SIGN LANGUAGE SL
    XMS MOROCCAN SIGN LANGUAGE SL
    YGS YOLAIU SIGN LANGUAGE SL
    YHS YAN-NHAAIU SIGN LANGUAGE SL
    YSL YUGOSLAVIAN SIGN LANGUAGE SL
    ZIB ZIMBABWE SIGN LANGUAGE SL
    ZSL ZAMBIAN SIGN LANGUAGE SL
  • Is KUDO compatible with all browsers?

    The short answer is yes, with all three major browsers.

    We wanted KUDO to be as much off-the-shelf solution as possible. We certainly did not want you to download plugins or executable files onto your computer to use KUDO

    KUDO relies on a technology called WebRTC (short for web real-time communications). It allows for web-based bi-directional, high-traffic communication. No plugins, no sweat. The catch is that not every browser is WebRTC-compatible. And that's why you need to be on the latest version of  Google ChromeFirefox, or Edge

    Microsoft unveils new Edge browser logo that no longer looks like ...

     

    Close all other applications apart from your browser, and keep as few tabs open as possible, for the best experience.

     

    Limitations for other browsers

    Safari 

    • Safari does not support screen sharing. Safari users can view screen-sharing streams from other participants but cannot share their own screen.

     

     

     

     

  • May I open other apps while I am listening to a conference through the KUDO app?

    Yes, you can open other apps or tabs while listening to a conference on the KUDO app. 

    Since our platform operates using the browser or an app (iOS and Android), you can check other tabs and navigate the web as you wish. 

    Please note though, that if you do not meet the internet connection or computer requirements, this will affect your end-user experience while using KUDO. 

    So in this case, you are limited only by the PC specifications and internet speed. 

     

     

  • Does KUDO support sign language?

    Yes, on KUDO, we provide full support for sign language and we encourage all sign language interpreters to join us. 

    As a sign language interpreter, you will need to fully understand the subject at hand and be able to accurately translate the information to the recipient. 

    How will my audience see me?

    As a sign language interpreter, we will broadcast the video captured by your webcam/camera so that the recipients of your message will be able to see you at all times. 

    Are you suited to be a sign language interpreter?

    Do not hesitate to reach out to us if you have additional questions about how KUDO works, or just interested in more details about this aspect. 

    We have friendly support, that will answer your concerns as soon as possible.

     

     

     

See all 7 articles

Troubleshooting and Technical Support

  • Accessing KUDO from China

    This article covers:

    China-based participants connectivity

    What is China Relay?

     

    China-based participants connectivity

    When China-based users access internet sites that are located outside of China the traffic must pass through the Chinese Firewall. The net result is impaired connectivity and lower bandwidths.

    Other things that have an impact on the connectivity to KUDO:

    On the COM and EU servers the Chinese attendees' connectivity will be slower because of:

    • Using a VPN, the traffic is routed to one of the VPN servers, then to us, so the data transfer (audio, video, screen-sharing) is slower;
    • Chinese Firewall -  one of the many issues causing slow data transfer is that it uses Deep Packet Inspection to monitor the internet, which sometimes may cause packet loss, meaning that the requested data couldn’t make it to a user’s computer, or it arrives later;
    • Distance;
    • Limited peering capacity - this is the arrangement of traffic exchange between Internet service providers (ISPs);
    • There are other factors, but these are the most important.

    If you are having constantly multiple attendees from China on the COM or EU domains, then we can enable on request the China Relay. The China Relay is not required by clients accessing from areas not subject to internet filtering, like Hong Kong. 

     

    What is 'China Relay'?

    The China Relay is basically an infrastructure that is deployed on the Chinese data centers to improve the connectivity and video bitrates of China-based users who are connecting to KUDO meetings outside of China (COM, EU).

    NOTE:

    • Please note that there is a surcharge for the subscribed minutes from the China relay. 
    • Connectivity and media quality can depend on a number of factors, including the quality of the last mile, the traffic load on the ISP, and the performance of our data center.  As such connectivity and media quality can never be guaranteed.

     

     

     

     

     

  • My camera/microphone is not working, what can I do? (browser settings)

    You can use your camera and microphone for sites in Chrome. In order to hear and be heard, you will need to allow Chrome/Firefox/Edge. To use your hardware. 

    Steps to allow the use of camera and microphone:

    1. Open Chrome Chrome.
    2. Go to live.kudoway.com , live.kudoway.eu or  china.kudoway.com (accessing the meeting will redirect you to the right domain, so if you are not sure, just access the meeting link). If you are just testing your connection, you will need to access:
      1. https://live.kudoway.com/test  or 
      2. https://live.kudoway.eu/test
    3. When prompted, choose Allow.
      • Allowed sites: KUDO can use your camera and microphone while on our test page. The same might be necessary when accessing a meeting.
      • Blocked sites: Some sites won't work if you block your camera or mic while you are checking them. For example, you won't be able to join a KUDO video conference.

    If you are not been prompted to allow your camera/microphone to be used,  it's most likely that you have previously not allowed them to be used on KUDO. 

    A quick fix for that is to click on the padlock icon from the URL bar, mceclip1.png 

    once done, the below screen will appear. Make sure that your Camera and Microphone are set to Allow like on the screenshot below.

     

    mceclip0.png

     

    For the Firefox browser, make sure to check this link,  where there is a similar tutorial.  If everything is ok, and the camera/microphone is still not working, make sure to check your OS settings as explained here.

  • How using VPNs affect KUDO meetings?

    VPN's will always decrease your internet speed due to the processes involved when your internet traffic is tunneled through a remote server.

    This article covers:

    What is a VPN?

    How using a VPN affects internet speed?

     

    What is a VPN ?

    Simply put, a VPN stands between your computer and the internet. Imagine that you're on your computer and the cloud is the internet. Normally, your computer accesses the cloud directly  ("internet") via your internet service provider. 

    When using a VPN, your internet traffic is routed through the VPN server (which can be in a different city/country/continent), so the VPN server is accessing the internet on your behalf.

     

    How using a VPN affects internet speed?

    A VPN will always decrease your internet speed, as it adds a number of steps that were not initially present in your connection to KUDO. The main reasons for a decrease in internet speed are:

    Latency

    Latency represents the amount of time between a user action and the resulting response. For example, the delay between when a meeting attendee clicks on a different language option during a meeting, and the time the audio reaches the attendee. 

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    latency.pngmceclip1.png

     

    The main cause of latency when using a VPN is the physical distance between locations where the data is accessed and delivered. When a user makes an Internet request, the farther the request and subsequent response have to travel, the more delay the meeting attendee will experience. 

    Suppose Cecilia is based in Spain, and she uses a VPN server from Greece to connect to one of the meetings. Every time her computer communicates over the internet, it must send the request all the way to Greece, and then her VPN service will decrypt the request and forward it to KUDO. KUDO will then send a response back to the VPN server in Greece, and finally, the VPN will encrypt this response and send it to Cecilia in Spain.

     

    Encryption

    Different VPN's might be using different level of encryption and different implementation processes. The encryption/decryption process takes time, and it could add noticeable latency to your KUDO meeting.

     

    VPN Server Load

    When there are too many users connected to one VPN server (VPN customers choosing the same VPN server location as you do), the connection speed drops. 

    Suppose Nils is connecting to a VPN server at the same time as 1,000 other users, and the server only has enough capacity to handle 300 requests at a time. The server will likely get overloaded and start queueing or dropping requests, slowing load times for Nils and many of the VPN’s other users. This experience is especially common with free and discount VPN services.

     

  • KUDO bandwidth requirements

    This article covers the bandwidth requirements for using KUDO. In order to check the WebRTC bandwidth output of your network, you can take one of these tests:

    General Meeting Video Quality

    During a KUDO meeting, the video quality dynamically adjusts based on the strength of a user's network bandwidth. This is done by sending feedback data packets to the people on the Floor (participants that have shared their video) informing them about your network bandwidth and what video quality it's able to support. 

    The video bit-rate of the participants sharing their camera will be automatically adjusted based on the other participants' network conditions. The network stability and speed of the latter ones directly affect the quality of the video that will be shown on the Floor.

     

    Note: By default, when creating a meeting the settings video and audio settings are set to Adaptive. While these can be changed, we suggest keeping them as such, for a better overall experience.

     

    Bandwidth requirements for different meeting qualities

    For various resolutions and quality combinations, the bandwidth requirements are outlined below.

    • Excellent - None or imperceptible impairments in media
    • Acceptable - Some impairments in media, leading to some momentary disruptions

    Audio and Video Streams for PC (Active Participants)

    For the given qualities and resolutions, all the following conditions must met.

    Quality Video Resolution @ FPS Video kbps Packet Loss
    Excellent 1280x720 @ 30 > 1000 < 0.5%
    Excellent 640x480 @ 30 > 600 < 0.5%
    Excellent 352x288 @ 30 > 300 < 0.5%
    Excellent 320x240 @ 30 >300 < 0.5%
    Acceptable 1280x720 @ 30 > 350 < 3%
    Acceptable 640x480 @ 30 > 250 < 3%
    Acceptable 352x288 @ 30 > 150 < 3%
    Acceptable 320x240 @ 30 > 150 < 3% 

     

    Audio only streams (Interpreters)

     

    For the given qualities, the following conditions must be met.  

    Quality Audio kbps Packet Loss
    Excellent > 30 < 0.5%
    Acceptable > 25 < 5%

     

    Audio and Video Streams resolution

    • PC: The default video setting is of 640x480 pixels @ 30 fps;
    • Android: The default video setting is of 352x288 @ 30 fps in Android;
    • iOS: The default video setting is of 640x480 pixels @ 30 fps for iOS;
  • Audio Echo In A Meeting

    The echo is a repetition of the sound that arrives at the listener. If you hear audio echo or audio feedback during your meeting, then this might be caused by:

    1. Multiple devices with active audio in the same room;

    2. Not using a headset;

     

    Multiple devices with active audio in the same room

    If you are in a room where multiple devices connected to the same meeting have their microphone enabled, then some microphones might channel your audio back, hearing it as an echo in the meeting. 

    To avoid this, if you encounter yourself in such a situation, make sure that you are not close to the other participants, or one of you has the microphone on mute, while the other one is speaking. 

     

    Not using a headset

    When not using a headset, and relying on your PC speakers and microphone, changing the sound settings on your computer can help minimize echo issues. Try the following before that:

    • Lower your speaker volume to reduce the echo;
    • If your microphone or audio device is near a wall or other reflective surface that does not absorb sound, consider moving the microphone or changing its direction away from the reflective surface to reduce potential echoes;
    • If you’re using your webcam’s microphone or your computer speakers, try using a different audio device such as a headset, handset, or standard microphone;
    • If possible, try placing the microphone as far away as possible from the computer speakers because the audio output from the speakers may feed into the microphone and produce echoes.
    • If you are using a laptop with an integrated sound card that supports Microphone Boost (Noise Suppression/Ambient Noise reduction), disabling Microphone Boost can help you isolate the issue: 

     

    On Windows 

    • Click Start, and then click Control Panel.

    • In Control Panel, click Hardware and Sound, and then click Sound.

    • In the Sound dialog box, on the Recording tab, select your microphone, and then click Properties.

    • In the Microphone Properties dialog box, on the Levels tab, uncheck the Microphone Boost (Noise Suppression/Ambient Noise reduction)checkbox (if available);

    On Mac

    • In System Preferences in your Launchpad, click on the Sound icon;
    • In the Input tab select the microphone that you are using;
    • Uncheck the Ambient Noise reduction checkbox;

     

    Other Tips:

    Generally, if you are hearing echo, it means that there is a device out there that is channeling your audio back.

    To isolate the attendee:  

    • The host can mute the attendees one at a time;
    • The attendee can mute him/herself;

    The source of echo can also be from: 

    • Speakers that are too loud;
    • Echo cancellation has failed (device or performance issue);
    • A bad microphone;
  • Countries with impaired access to KUDO

    You can join a meeting from any location. If you are connecting from a corporate network, check here the security adjustments that might need to be made on the network firewall (if present). 

    In addition, various Government restrictions on cross-border data flows may result in complete blockage, temporary disruption, degradation in the quality of audio and video, or delayed access to KUDO multilingual Web conferencing services. KUDO is aware that its  services may not always be reliably or directly accessed from the following list of countries:

     

    • China ((Learn more here about the China Relay solution)
    • Cuba
    • Crimea
    • Iran
    • North Korea
    • Sudan
    • Syria
    • UAE

    This list is non-exhaustive as such restrictions may be subject to change with short or no previous notice.

    Web meeting participants within these countries may wish to access KUDO through a VPN. Learn How using VPNs affect KUDO meetings?

     

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