This guide walks hosts through the steps required to configure KUDO AI inside a Teams meeting.
Audience: Hosts and meeting organizers using KUDO AI for Microsoft Teams.
Before You Start
KUDO AI for Teams is an audio-first experience, so a little preparation goes a long way. Whether you're presenting or attending, use a headset and take a moment to check your computer audio settings beforehand. It's also worth lowering your headset volume before joining as translated speech can start playing at unexpected levels when the meeting begins.
Before getting started, confirm that the Teams meeting has already been created, the KUDO app is accessible through the Teams app store, and the Host has access to the KUDO client account with permission to manage the KUDO app and Teams meeting options.
Configuring KUDO in Teams
- Inside the Teams Meeting window, click Apps and add the KUDO app.
- Select the KUDO app from the meeting details panel and sign in with your KUDO credentials.
- Select AI Translation.
- Choose your AI meeting type based on how your use-case and workflow.
- AI Speech & Captions is the full experience. Best for broadcasts like keynotes and town halls.
- AI Captions Only reduces latency. Best for multilingual discussions where response time matters.
- Configure your languages.
- Speaker languages are the languages participants will speak during the meeting.
- Translation languages are the languages participants can select to hear or read during the meeting.
- Once the meeting is live, the Teams Host can return to the KUDO app at any time to configure languages, add Operators, update meeting details, or manually add the KUDO Bot if troubleshooting is needed. The app also provides access to AI Customization settings, recordings and transcripts, and the KUDO Mobile Link for browser-based multilingual access.
Managing KUDO in Teams
- To recall the Bot to the Teams meeting, click +Add Bot.
- To update KUDO after making changes to Teams meeting date/time, click Sync Meeting.
- To cancel the KUDO service after the Teams meeting is cancelled, click Cancel Meeting.
- To add Operators, click Users.
- To access meeting content, click Recordings & Transcripts.
- To use Do Not Translate, click the AI Customization tab to add a list of words.
- To use a Glossary, upload the file to your KUDO client account first.
Troubleshooting
| Issue / Task | Recommended Action | Expected Result |
|---|---|---|
| KUDO app becomes unresponsive or captions stop updating | Click Reload Tab inside the KUDO app panel. | The KUDO app refreshes and multilingual speech and captions reconnect. |
| AI translation is not audible or plays through the wrong device | Confirm that the same audio output device is selected in both Microsoft Teams and the operating system sound settings. | Translated speech plays through the correct audio device selected by the participant. |
| Translation stops or the KUDO Bot disconnects | The Teams Host, KUDO Client, or Operator can click + Add Bot inside Teams, or select Restart Translation Service inside KUDO to reinitialize AI translation services. | The KUDO Bot attempts to rejoin the Teams meeting and multilingual speech and captions reconnect. Translation services may temporarily pause for several seconds while reconnecting. |
| Participants cannot access the KUDO app | Ask participants to rejoin the Teams meeting using the Teams desktop or mobile application. If the KUDO app remains unavailable due to device or organizational limitations, provide the meeting Mobile Link. | Participants can continue accessing translation through the Mobile Link even if the embedded Teams app is unavailable. |
| KUDO Bot repeatedly waits in the Teams lobby | Modify the Microsoft Teams meeting lobby settings to allow the KUDO Bot to bypass the lobby automatically. | The KUDO Bot can join the Teams meeting automatically without requiring manual admission from the Host. |