How KUDO Counts Viewers
KUDO identifies and reports unique attendees (called Viewers) based on how participants access and interact with interpretation channels during a meeting. These statistics appear in the Viewer Language Statistics section of the Post-Meeting Report.
What Makes a Unique Viewer
A viewer is counted when someone clicks Join on a Floor or language channel through the KUDO Meeting, Mobile Link, or KUDO Widget. KUDO identifies each viewer by the combination of their device, browser, and session environment.
When Someone Is Counted Once
If a viewer refreshes the page, clicks Leave and rejoins, or reconnects using the same browser and device, they are counted only once. This prevents duplicate counts during normal reconnects or page refreshes.
When Someone Is Counted Again
A viewer is counted as a new unique attendee if they join from a different device, switch to a different browser on the same device, or access the meeting from a separate environment. For example, opening the KUDO Viewer Link in another browser while already connected on their phone.
How Language Counts Work
Viewer statistics are tracked per language channel accessed during the session. If a participant joins the Floor channel, switches to Spanish, then English, then back to Spanish, the report will show one count for each language: Floor, Spanish, and English. Switching back to a channel already visited in the same session does not add another count.