This guide walks through how to configure the KUDO Widget inside an ON24 event. By the end of this process, ON24 attendees will be able to access multilingual interpretation directly inside the ON24 attendee console through an embedded language selector experience.
Audience: Hosts, Producers, AV technicians, Operators, and meeting organizers configuring multilingual interpretation workflows for ON24 events.
Before You Start
Before configuring the KUDO Widget for ON24, confirm that the KUDO meeting has already been scheduled, the Mobile Link URL has been generated, interpretation languages are finalized, ON24 webcast configuration access is available, and the ON24 Console Builder is accessible.
For the best attendee experience, test the ON24 console layout before the live event, verify that the widget dimensions are large enough to display the full language dropdown, test multilingual audio playback, and validate the full attendee workflow in Preview mode before publishing the webcast.
Configuring the ON24 Event
- Create the ON24 webcast.
- Open the ON24 Console Builder and locate the URL Integration tool to embed the KUDO Widget directly into the attendee console.
- Go to Configuration and paste the KUDO Mobile Link into the URL field.
- Use Preview mode to test the full attendee experience before the event goes live.
- Once the event is live, participants can open the KUDO Widget directly inside the ON24 console and select their preferred interpretation language.
For the best listening experience, participants should mute the original ON24 webcast audio and listen through their selected KUDO interpretation channel. To return to the original webcast audio, select Original Audio inside the KUDO widget and unmute the ON24 webcast player.
Troubleshooting
| Issue / Task | Possible Cause | Recommended Action |
|---|---|---|
| KUDO widget does not appear inside ON24 | URL widget not configured correctly | Verify the KUDO Mobile Link URL was pasted correctly into the ON24 URL Integration tool |
| Language selector is cut off or partially hidden | Widget dimensions are too small | Increase the widget height and width inside ON24 Console Builder |
| Participants cannot hear interpretation audio | Original webcast audio still active | Mute the ON24 webcast player and verify a KUDO language is selected |
| Interpretation quality is inconsistent | Poor source audio quality or unstable network | Verify webcast audio quality and network stability |