This guide walks through how to connect a KUDO Meeting with a RingCentral Stage or Session event so attendees can access multilingual interpretation directly from the RingCentral experience.
Audience: Hosts, Producers, Operators, AV technicians, and meeting organizers configuring multilingual interpretation workflows for RingCentral events.
Before You Start
Before configuring the integration, confirm that the KUDO meeting has already been scheduled with interpretation languages configured, the KUDO Mobile Link is available from the dashboard, and the RingCentral event has been created with the Host having access to its configuration settings.
For the best attendee experience, validate the integration before the live event, test multilingual audio playback in advance, and confirm the correct KUDO Meeting ID is entered into RingCentral. Testing the attendee access workflow before publishing the event is also strongly recommended.
Configuring the Integration
- From the KUDO meeting dashboard, copy the Mobile Link URL. The 12-digit KUDO Meeting ID is embedded in this URL and is required for the RingCentral integration.
- Inside RingCentral, open the webinar or event and go to the Basics section.
- Scroll down to the Apps section, enable the KUDO integration, and paste the 12-digit KUDO Meeting ID into the configuration field. Click Save to apply the settings. Once saved, attendees will be able to access multilingual interpretation through the RingCentral event experience.
Known Limitations
The KUDO meeting must be scheduled and running before attendees can access interpretation. Languages should be finalized before the event begins, as AI translation quality depends on source audio quality and network stability. Integration behavior may also vary between RingCentral Stage and Session workflows.
Troubleshooting
| Issue | Possible Cause | Recommended Action |
|---|---|---|
| KUDO integration doesn't appear in RingCentral | Integration not enabled | Verify the KUDO integration is enabled in the RingCentral Apps section |
| Attendees can't access interpretation | Incorrect Meeting ID | Confirm the correct 12-digit KUDO Meeting ID was entered |
| Multilingual audio is unavailable | KUDO meeting not started | Confirm the KUDO meeting is running before attendees join |
| Participants report missing languages | Languages not configured | Verify interpretation languages were set up before the meeting began |
| Integration changes aren't applied | Settings not saved | Reopen the Apps section and confirm settings were saved successfully |