Knowledge Base

FAQ

  • How do KUDO glossaries work in Microsoft Teams meetings?

    When you use the KUDO app in a Microsoft Teams meeting, you choose the meeting's glossary in Teams, from My glossaries in the KUDO meeting interface. If you don't choose one, the meeting uses your account's default glossary. You can't create glossaries, edit them or add terms from Teams. Do that in the KUDO platform first.


    Choose a glossary for your Teams meeting

    Choose the glossary before the meeting starts. You can do this ahead of time from the meeting in your Teams calendar.

    1. Open the KUDO meeting interface in Teams.
    2. Go to My glossaries.
    3. In the glossary list, select the menu button next to the glossary you want.
    4. Select Use for this meeting.

    Each meeting uses one glossary. If you skip these steps, your account's default glossary applies automatically.

    Important: Glossary changes don't apply during a live Teams meeting. Finish your glossary and choose it before the meeting starts.


    Manage glossaries and terms

    Create glossaries and add terms in the KUDO platform, under My glossaries. Only users with the Client role can create and edit glossaries. For instructions, see Create a glossary and add terms in KUDO.


    Which glossary actions work in Teams meetings?

    It depends on the translation type you chose when you set up the KUDO session:

    Translation type Available glossary actions
    AI Speech & Captions Recognize, Replace, Block, Do-not-translate, Translate as
    AI Captions Only Recognize, Replace, Block

    To learn what each action does, see Which glossary action should I use for a term?


    Related content

  • Do I need to set up my glossary again in Zoom, Webex or other platforms?

    No. When you use KUDO through an external meeting integration, the glossary settings you select on the KUDO platform apply automatically. You don't need to configure the glossary again on the other platform.

    This applies to these external integrations:

    • Zoom
    • Webex
    • ON24
    • Google Meet
    • Microsoft Teams (non-native integration)

    To make changes to your glossary or its terms, go to the KUDO platform. You can also update the glossary during a live meeting. For details, see Can I update a glossary during a live meeting?

    If you use the KUDO app in Microsoft Teams, see How do KUDO glossaries work in Microsoft Teams meetings?


    Related content

    • Get started with KUDO glossaries
    • Can I update a glossary during a live meeting?
    • How do KUDO glossaries work in Microsoft Teams meetings?
  • Can I update a glossary during a live meeting?

    Yes, in most meetings. While a meeting is live, a user with the Client role can add terms to the glossary in use, change the glossary used for the meeting or remove it. To apply your changes, restart translation when KUDO prompts you.

    Live glossary changes aren't supported in meetings that use the KUDO app in Microsoft Teams.


    What you can change

    • Add terms to the glossary in use. For example, if a speaker mentions "KUDO Mobile Link" and it isn't in your glossary yet, add it with Do-not-translate.
    • Change the glossary used for the meeting.
    • Remove the glossary from the meeting.

    Make these changes in My glossaries. Only users with the Client role can make them.


    Apply your changes

    Your changes take effect after translation restarts. When you update the glossary during a live meeting, KUDO prompts you to restart translation.

    While translation restarts, speech translation and captions pause briefly. They resume automatically after about 5 seconds. To limit the impact on attendees, consider restarting during a natural pause, such as between speakers.


    Meetings on other platforms

    You can also update glossaries during live meetings that use KUDO through an external integration, such as Zoom, Webex, ON24, Google Meet or Microsoft Teams (non-native integration).

    If you use the KUDO app in Microsoft Teams, set up your glossary before the meeting. See How do KUDO glossaries work in Microsoft Teams meetings?


    Related content

    • Create a glossary and add terms in KUDO
    • Do I need to set up my glossary again in Zoom, Webex or other platforms?
    • How do KUDO glossaries work in Microsoft Teams meetings?
  • Which languages support the Translate as glossary action?

    Translate as is available in the 32 languages listed below. All other glossary actions (Recognize, Replace, Block and Do-not-translate) work in all languages.

    Translate as is available only in meetings that use AI speech and captions.


    Supported languages

    ArabicDutchHebrewLatvian
    BulgarianEnglishHungarianLithuanian
    Chinese (Simplified)EstonianIndonesianNorwegian
    CzechFinnishItalianPolish
    DanishFrenchJapanesePortuguese
    GreekGermanKoreanRomanian
    RussianSlovakSlovenianSpanish
    SwedishTurkishUkrainianVietnamese


    Related content

    • Which glossary action should I use for a term?

  • What are the limits for KUDO glossaries?

    You can create an unlimited number of glossaries and apply one glossary to each meeting. Each glossary action has its own term limit, and each term entry counts as one term, no matter how many languages it covers.


    General limits

    ItemLimit
    Glossaries per accountNo limit
    Glossaries per meeting1
    Generate termsUp to 100 terms per request; 1,000 terms per day for each account

    Limits by action

    ActionLimit
    Replace500 terms
    Block500 terms
    Recognize500 terms
    Do-not-translate1,000 terms
    Translate as2,000 terms per language

    How terms are counted

    • Each term entry counts as one term. For example, if you add "KUDO" for all languages in a single entry, it counts as one term.
    • Translate as counts term entries, not individual translations. For example, one entry for "Client Manager" with French, Spanish and Japanese translations counts as one term.

    Daily limit for Generate terms

    The daily limit of 1,000 generated terms is shared across your account. It resets every day at 00:00 UTC, regardless of your local time zone.


    When you reach a limit

    You can't import a file that exceeds the limits. To stay within them, always use the KUDO import template, because its cells are restricted to the supported limits.


    Related content

    • Create a glossary and add terms in KUDO
    • Which glossary action should I use for a term?
  • Which glossary action should I use for a term?

    Choose the action based on what should happen to the term during the meeting. Use Recognize for terms that are often misheard, Replace to correct spelling, Block to hide a term, Do-not-translate to keep a term in its original language, and Translate as to use an approved translation.


    Glossary actions

    ActionWhat it doesWhen to use it
    RecognizeHelps speech recognition identify the term correctly.Terms that sound like other words, such as homophones, or that are often misheard, for example when spoken by non-native speakers. For example, it makes sure "KUDO" isn't recognized as "kudos." Also use it to make sure terms you've added as Do-not-translate or Translate as are recognized.
    ReplaceReplaces a recognized word or phrase with text you specify.Correcting frequent misspellings or enforcing a preferred spelling. For example, "Kudo AI" becomes "KUDO AI."
    BlockPrevents the term from appearing in the output.Profanity, or sensitive or confidential terms, such as an unannounced product codename.
    Do-not-translate (DNT)Keeps the term unchanged in translated output.Brand names, product names and other terms that should stay in the original language. For example, a feature name made of everyday words, such as "Live Insights," stays in English in a French meeting instead of being translated as "Informations en direct."
    Translate asUses a specific translation of the term for a given target language.Approved terminology with an official translation, such as company or industry terms. For example, your approved French title for "Client Manager."

    Actions available by meeting type

    Meeting typeAvailable actions
    Human interpretationReplace, Block, Recognize
    AI captions onlyReplace, Block, Recognize
    AI speech and captionsReplace, Block, Recognize, Do-not-translate, Translate as

    Note: Do-not-translate and Translate as apply only to meetings that use AI speech and captions.


    Language support

    Recognize, Replace, Block and Do-not-translate work in all languages. Translate as works in 32 languages. For the full list, see Which languages support the Translate as glossary action?

    Each action also has its own term limit. Before a large import, see What are the limits for KUDO glossaries?

    To see how these actions work together for one meeting, see the example in Get started with KUDO glossaries.

Guides

  • Create a glossary and add terms in KUDO

    Glossaries help KUDO handle the specific terms used in your meetings, such as product names, technical vocabulary and approved translations. This guide shows you how to create a glossary and add terms to it, one at a time, from a file or automatically.

    Before you begin

    • You need the Client role. Only users with the Client role can create and edit glossaries.
    • Decide which action each term needs. For help, see Which glossary action should I use for a term?
    • If you plan to add a large number of terms, check What are the limits for KUDO glossaries?

    Open your glossaries

    1. Sign in to the KUDO platform at https://live.kudoway.com/users/sign_in.
    2. In the left menu, select My glossaries.

    The My glossaries page has two tabs:

    • Terms: Lists every term across your glossaries, with its action, glossary, language and dates. Use the action filters at the top, such as Recognize or Replace, to show only the terms for one action.
    • Glossaries: Lists your glossaries. Your account's default glossary is labeled Default glossary.
    Managing Glossaries and Terminology in KUDO - Step 32.jpeg

    Create a glossary

    1. On the My glossaries page, select the Glossaries tab.
    2. Select Create glossary.
    3. Enter a Glossary name, for example "KUDO Products & Services." This field is required.
    4. Optional: Add a Glossary description to explain what the glossary is for.
    5. Optional: To create another glossary right after this one, select Create another glossary.
    6. Select Save.

    Your new glossary appears on the Glossaries tab. To see its terms, select its name. The glossary page also shows how many terms each action contains and that action's limit.


    Add a single term

    1. On the My glossaries page, select New terms > Add term.
    2. Under Glossary action, select the action for the term.
    3. Complete the fields for that action:
    Action Fields to complete
    Recognize, Block or Do-not-translate Term and Speaking language
    Replace Term, Speaking language and Replace with
    Translate as Under Translations, select a language and enter the term in that language. To add more languages, select Add translation.

    Speaking language is set to All languages by default.

    1. In Add to glossary, select the glossary.
    2. Optional: To add another term right after this one, select Add a new term after saving current one.
    3. Select Save.

    If the term already exists in the selected glossary for the same language, a notification appears and the term isn't added.


    Import terms in bulk

    1. On the My glossaries page, select New terms > Import terms.
    2. Under Glossary action, select the action. Each import adds terms for one action.
    3. Select Download template, then complete the template. The layout depends on the action:
    Action Template layout
    Recognize or Block Term in column A. Source language in column B (optional). No header row.
    Do-not-translate Term in column A. No header row.
    Replace Original term in column A, replacement in column B, source language in column C. No header row.
    Translate as One language per column, with language names in row 1. Each row below row 1 is one term with its translations. You can leave language cells blank.
    1. Add your terms in one of two ways:
      • Select Click to upload, or drag your file into the upload area.
      • Select Or paste data directly, then paste your data.
    2. In Add to glossary, select the glossary.
    3. Select Import.

    File requirements:

    • Use the XLSX format, and always start from the KUDO template. Its cells are restricted to the supported limits.
    • You can't import a file that exceeds the glossary limits.
    • Don't use commas in entries.
    • For Recognize, Block, Do-not-translate and Replace, each term can have up to 12 words or 100 characters.
    • For Translate as, enter only one translation per term per language.

    If your import includes duplicate terms

    A message identifies each affected row, for example "Row 3 – Duplicate term in import." Remove those rows from your file, then upload it again.


    Generate terms automatically

    KUDO can suggest terms based on a topic you describe. Generated terms can use the Recognize, Translate as or Do-not-translate action.

    1. On the My glossaries page, select New terms > Generate terms.
    2. Under Glossary action, select Recognize, Translate as or Do-not-translate.
    3. Select the language:
      • For Recognize or Do-not-translate, select the Speaking language.
      • For Translate as, select one or more languages in Glossary language(s).
    4. In Topic or industry, describe the subject of your meeting, for example "KUDO product webinar on new features for multilingual meetings." This field is required.
    5. Use the Number of terms slider to choose how many terms to generate, from 10 to 100. Your account's usage against the daily limit appears above the slider.
    6. Optional: Under Reference sources, select Add text and paste text related to your topic. Files and URLs aren't supported yet.
    7. Select Generate terms.
    8. Review the suggested terms. You can edit or deselect any term before you add the terms to your glossary.

    Terms that are already in your glossary appear unchecked, and you can't add them.


    Confirm your terms

    On the My glossaries page, the Terms tab lists your new terms with their action, glossary and language. To check how close a glossary is to its limits, open it from the Glossaries tab. It shows the number of terms for each action, for example Recognize 1/500.


    Related content

    • Get started with KUDO glossaries
    • Which glossary action should I use for a term?
    • What are the limits for KUDO glossaries?
  • Get started with KUDO glossaries

    A glossary helps KUDO handle the terms that matter in your meetings, such as product names, acronyms, speaker names and approved translations. This guide takes you through setting up your first glossary, from collecting terms to having it ready for your next meeting.

    What a glossary does

    A glossary is a list of terms. For each term, you choose an action that tells KUDO what to do with it during a meeting.

    If you want to… Use this action
    Make sure a term that's often misheard is recognized correctly, for example "KUDO" heard as "kudos" Recognize
    Correct a spelling or enforce a preferred one, for example "Kudo AI" becomes "KUDO AI" Replace
    Keep a term out of the output, such as the name of a product that hasn't been announced yet Block
    Keep a name in its original language, for example "Live Insights" stays in English in a French meeting Do-not-translate
    Use an approved translation in a specific language, for example your approved French title for "Client Manager" Translate as

    Note: Do-not-translate and Translate as work only in meetings that use AI audio and captions. Human interpretation meetings and AI captions-only meetings support Recognize, Replace and Block.

    For more examples, see Which glossary action should I use for a term?


    Before you begin

    • Check your role. Only users with the Client role can create and edit glossaries.
    • Know your meeting type. The meeting type determines which actions are available.
    • Have your meeting materials ready. The next section explains which ones help most.

    Set up your first glossary

    Step 1: Collect your terms

    Start with the materials you already have for the meeting:

    • Agenda and session titles: Product names, program names and event branding. These usually need Do-not-translate.
    • Speaker list: Names that are hard to spell or easy to mishear. Use Recognize, or Replace to enforce a preferred spelling.
    • Slides and handouts: Acronyms and how people say them. Use Replace.
    • Terminology lists or style guides: Approved translations. Use Translate as.
    • Briefing notes: Codenames and topics that shouldn't appear. Use Block.
    • Transcripts from past meetings: Words that were misrecognized or mistranslated before. These show you which terms need attention most.

    Step 2: Create a glossary

    1. Sign in to the KUDO platform at https://live.kudoway.com/users/sign_in, then select My glossaries in the left menu.
    2. Select the Glossaries tab, then select Create glossary.
    3. In the Create a glossary window, enter a Glossary name, for example "KUDO Product Webinar."
    4. Optional: Add a Glossary description, for example "This glossary is for all KUDO product presentations and webinars." The description appears under the glossary's name, which helps you tell glossaries apart.
    5. Select Save.

    Your glossary appears on the Glossaries tab. To open it, select its name. You can create as many glossaries as you need, for example one for each event, department or subject.


    Step 3: Add your terms

    Open your glossary, select New terms, then choose the option that fits your list:

    Option Best for What to know
    Add term A few terms, added one at a time Choose the Glossary action, enter the term, then choose the glossary in Add to glossary. You can add the same term to more than one glossary at once.
    Import terms Long lists Each import adds terms for one action. Select Download template, fill it in, then upload it or select Or paste data directly.
    Generate terms with AI Finding terms you might miss

    Works with Recognize, Translate as and Do-not-translate. Describe your topic in Topic or industry. Optional: Select Add text and paste related content, such as your agenda or speaker script. 

    KUDO suggests terms, and you review, edit and deselect them before you select Add terms. Terms already in your glossary are skipped.

    Tip: If you add a term with Do-not-translate or Translate as, add it with Recognize too. This helps KUDO recognize the term correctly before it applies the other action.

    Important: Generate terms with AI uses artificial intelligence to analyze the content you submit. Only add content you're authorized to share, in line with your organization's policies. Review every suggestion before you add it, because AI suggestions may contain errors.

    For detailed instructions on each option, see Create a glossary and add terms in KUDO.


    Step 4: Choose the glossary for your meeting

    Each meeting uses one glossary, so put all the terms for a meeting in the same glossary.

    You choose the glossary from your meeting's page, after you create the meeting.

    1. In the left menu, select My meetings, then open your meeting.
    2. Select the My glossaries tab.
    3. Find the glossary you want. To narrow the list, use Search glossaries or the action filters.
    4. Select the menu button next to the glossary, then select Use for this meeting.

    The glossary is now labeled Use for this meeting. Under Terms in this meeting, you can see how many terms the meeting uses for each action, compared with the limit.

    If you don't choose a glossary, your account's default glossary, labeled Default glossary, is used for the meeting, including in Microsoft Teams meetings.

    • Zoom, Webex, ON24, Google Meet and other external integrations: The glossary you choose for the meeting on the KUDO platform applies automatically. You don't need to set it up again on the other platform.
    • KUDO app in Microsoft Teams: You choose the glossary in Teams, from My glossaries in the KUDO meeting interface. See How do KUDO glossaries work in Microsoft Teams meetings?

    Step 5: Check your glossary before the meeting

    • Open your glossary to see each term with its action and language. To show one action at a time, use the filters at the top, such as Recognize or Replace. Each filter also shows how many terms the glossary has for that action, compared with the limit.
    • If you use the KUDO app in Microsoft Teams, finish your glossary before the meeting starts, because live changes don't apply in Teams. On other platforms, you can add terms during the meeting. See Can I update a glossary during a live meeting?

     


    Example: a glossary for a KUDO product webinar

    Here's how the steps above come together for a sample meeting.

    The meeting: A KUDO webinar called "What's new for your multilingual meetings." The speaker presents in English, and attendees follow in French, Spanish and Japanese. The meeting uses AI audio and captions, so all five actions are available.

    The glossary: "KUDO Product Webinar," with the description "This glossary is for all KUDO product presentations and webinars."

    From the speaker's script:

    Good morning, everyone, and welcome. Today we'll look at three things. First, the new glossary in KUDO AI. Second, how your attendees can follow along on their phones with Mobile Link. And third, a quick preview of Live Insights.

    If your meeting runs on Zoom, Webex or ON24, the glossary you choose on the KUDO platform carries over automatically.

    Before we start, thank you to the Client Managers who helped prepare today's session.


    Add the key terms

    Start with the terms you already know need attention, using Add term:

    Term Action Why
    KUDO Recognize Can be misheard as "kudos."
    KUDO AI Do-not-translate Product name.
    Audio Manager Do-not-translate Feature name. Without this action, it could be translated incorrectly.
    Live Insights Do-not-translate Feature name. Without this action, it could be translated, for example as "Informations en direct."
    Client Manager Translate as Role title with an approved translation in each language.
    An unannounced product name from the briefing notes Block Keeps the name out of the output.

    For Translate as, the "Client Manager" entry has one translation per language:

    English French Spanish Japanese
    Client Manager Responsable client Gerente de cuenta クライアントマネージャー

    These translations are examples. Use the translations your organization has approved.


    Let KUDO suggest more terms

    Next, use Generate terms with AI to catch terms you might have missed:

    1. Select New terms > Generate terms with AI.
    2. Select an action.
    3. Select Generate terms.
    4. KUDO suggests terms from the script, such as Zoom, Webex and ON24. Terms that are already in the glossary are marked and skipped. 
    5. Review the suggestions, deselect any you don't need, then select Add terms.

    Related content

    • Create a glossary and add terms in KUDO
    • Which glossary action should I use for a term?
    • What are the limits for KUDO glossaries?
    • Which languages support the Translate as glossary action?
    • Can I update a glossary during a live meeting?
    • Do I need to set up my glossary again in Zoom, Webex or other platforms?
    • How do KUDO glossaries work in Microsoft Teams meetings?