In this article, we will outline how to use the chat during your KUDO meeting and how to download the chat history.

Sending Messages during KUDO meetings

On the right side-bar menu of the KUDO Meeting interface, find the "Messages" button.

Participants have access to 3 messaging tabs: Participants tab: chat with all the meeting attendees. Technical Support tab: chat with the meeting operator to raise an issue or request assistance. This chat is also visible to all the meeting attendees. Private tab: send direct private messages to participants. A search bar allows looking for a specific username. The private chat is only visible to the 2 participants interacting with it.

The meeting host(s) and operators have an extra tab called “Interpreters” to communicate directly with the interpreters.

If you join the meeting as a "viewer" you will not have access to the chat.

Downloading Chat History

Downloading the chat history can be useful to identify topics or questions participants brought up, any technical support issue that needs to be addressed.

Only the Participants, Techincal Support, and Interpreters chats can be accessed and downloaded during or after the meeting.

During the Meeting: The meeting host(s) and operator can download the chat history during the meeting by clicking on "Download message history" from the "Messages" button of the interface.

After the Meeting:

To download the chat history after the meeting: Log in to your KUDO Client  Account Click on the "Previous" tab Click on the meeting of your choice
Click on the "Messages" tab Download the chat history from the desired channel.

The chat history will be downloaded as a CSV file. The file will have a role column indicating if the message came from a participant, interpreter, or operator. For hybrid meetings, the file also distinguishes on-site and online participants.

Important notes

• The chat feature is not translated. The messages appear in the language used by the writer. However, special characters (e.g. Chinese, Arabic, Russian) are supported. Also, interpreters do not have visibility on the "Participants" chat. For a message to be interpreted, a participant must read it out loud for interpreters to provide live interpretation.
• The "Participants" chat cannot be moderated. All messages posted in this tab are visible to all meeting attendees.
• Attendees joining the meeting as "viewers" (with a specific viewer link) do not have access to the chat feature.
• The chat feature can be disabled be the meeting organizer when scheduling the meeting. If so, only the meeting host(s) and operator will have access to the chat feature. Participants will not have any "Message" button on their interface.